AMC Technology Re-Launches Popular Telephony, Contact Center, and CRM Integration Webinar Series.

RICHMOND, Va. -- AMC Technology, a leading provider of multi-channel integration solutions for contact centers, has re-launched its popular free webinar series, with topics centering on integrating contact centers with CRM applications.

Many companies today are looking for ways to get the most out of their CRM application in order to work more effectively and deliver higher levels of customer service. These webinars are designed to provide real-world contact center experience and valuable CRM integration information. Department managers, project managers, and line of business owners will learn how to realize their business goals by achieving their contact center goals. These webinars will discuss how all customer centric organizations will be able to dramatically improve the customer service experience, improve agent productivity and reduce the total cost of ownership associated with all contact center integration projects.

Many of the webinars focus on a particular CRM vendor or contact center vendor, which allows the audience to stay focused on their particular situation. Within each of these kinds of webinars, attendees will learn about the particular vagaries of pair-wise integration (integrating a CRM from a specific vendor with a contact center solution from another specific vendor) which will provide valuable down to earth information about their particular situation. Finally, specific topics will be covered which can be different from webinar to webinar; such as multi-channel, hosted solutions, and web versus Windows clients.

Some Recently Added Dates and Topics include:

Jan 2, 15, and 31 "Integrating SAP into the Contact Center"
Jan 9 "Integrating Oracle PeopleSoft CRM into the Contact Center"
Jan 23 "Integrating Oracle Siebel CRM into the Contact Center"

"These webinars will provide valuable information to contact center managers who want to learn how to get the most out of systems and applications they are currently using," said Larry Smothers, Global Partner Sales Manager at AMC.

To register for any upcoming webinars, or to view archived videos of previous webinars, please visit http://www.amctechnology.com/company/webinars.html

About AMC Technology

AMC Technology, LLC is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC's pre-packaged MCIS[TM] product is certified against leading CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com, and Microsoft and leading contact center solutions such as Avaya, Cisco, Aspect, and Nortel. Please visit www.amctechnology.com, contact [e-mail] or call [phone].