AMC Technology Named a Microsoft Business Solutions Partner; Company to Offer Interaction Management Framework for Microsoft Business Solutions CRM.Business Editors/High-Tech Writers RICHMOND, Va.--(BUSINESS WIRE)--March 17, 2003 AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology L.L.C., a provider of multi-channel interaction management solutions for contact centers, announced today that it has been named a Microsoft(R) Business Solutions independent software vendor (ISV (Independent Software Vendor) A person or company that develops software. It implies an organization that specializes in software only and is not part of a computer systems or hardware manufacturer. ) partner. As an ISV partner, AMC will offer a cost-effective, easy-to-use solution for mid-market companies that want to enable contact center functionality within Microsoft Business Solutions CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. . AMC's Interaction Assistant for use with Microsoft CRM enables the end user to manage their contacts more effectively, with or without telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. integration, by delivering interaction controls and contact center functionality to the user's desktop interface. The open platform design of the Interaction Assistant also supports the integration of CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. solutions provided by third-party vendors such as Avaya(TM) Interaction Center and Cisco Intelligent Contact Management (ICM ICM Intercom ICM Integrated Crop Management ICM International Congress of Mathematicians ICM Information Classification and Management ICM Intelligent Contact Management (Cisco) ICM International Creative Management ), among others. "We are pleased to have AMC Technology join the growing number of Microsoft Business Solutions ISV partners," said Mark Albrecht Mark J. Albrecht born March 10, 1950 St. Louis, Missouri. BA, MA UCLA (phi beta kappa), PhD the Rand Graduate School. Albrecht is a senior aerospace and telecommunications executive with broad government and industry experience. , manager of the ISV team at Microsoft Business Solutions. "AMC's extensive experience in the contact center market will provide our mutual customers with increased functionality that will maximize the return on their investment." AMC has traditionally delivered reliable solutions that are easy to implement and significantly improve efficiencies in the contact center. In addition to offering individual connectors for channel integration, one of AMC's primary objectives has been to deliver solutions that integrate agent controls within the CRM application's user interface. The result is new functionality available to the agent/user on a familiar screen, resulting in reduced training time and quicker acceptance of new features. The Interaction Assistant is configurable to enable basic controls for a casual user environment or complete contact center functionality. "As a Microsoft Business Solutions partner, we have been able to take advantage of a wide range of tools, resources and support that have facilitated our development process and allowed us to go to market with an exciting new product," stated Anthony X. Uliano, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. and president of AMC Technology. "AMC's Interaction Assistant will benefit both end users of Microsoft CRM as well as third-party channel integrators." About AMC Technology AMC Technology offers multi-channel interaction management solutions that enable contact center agents to manage all types of customer interactions more efficiently and deliver higher levels of customer service. The company works closely with its partners to offer our customers flexibility in designing and implementing a complete contact center solution. In 2001, AMC was named to INC inc - /ink/ increment, i.e. increase by one. Especially used by assembly programmers, as many assembly languages have an "inc" mnemonic. Antonym: dec. Magazine's list of the top 500 fastest growing private companies. Founded in 1995, AMC is a privately held software development company headquartered in Richmond, VA. For more information, visit www.amctechnology.com. Copyright (C) 2003 AMC Technology, L.L.C. All rights reserved. All products mentioned in this release are trademarks or registered trademarks of their respective holders. |
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