AMC Technology Introduces the AMC Telephony Connector for Nortel Communications Control Toolkit.RICHMOND, Va. -- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, announced today the general availability of the newest addition to the AMC Multi-Channel Integration Suite(TM) -- AMC Telephony Connector for Nortel(TM) Communications Control Toolkit (CCT CCT Circuit CCT Commission Canadienne du Tourisme (Canadian Tourism Commission) CCT Correlated Color Temperature CCT Common Customs Tariff (EU) CCT Certificate of Completion of Training ). The AMC Telephony Connector for Nortel CCT provides pre-packaged, server-based integration that delivers real-time connectivity with leading CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications including those from SAP, PeopleSoft, and Microsoft. Through this integration, contact centers can enable full telephony (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) functionality in their CRM application desktop including agent login and work modes, softphone controls, caller identification, and screen population. As a pre-packaged solution, it reduces implementation time and lowers the total cost of ownership. New CTI Solution from Nortel Nortel(TM) Communication Control Toolkit 5.0 is the new unified integration middleware A redundant term for "middleware." The concept of middleware is integration. See middleware. platform for the Nortel Communication Server 1000 switch range and Nortel Media Processing Server (MPS) Self Service platforms. Nortel CCT 5.0 is designed for deployment in contact center, knowledge worker, and self-service environments. "AMC is excited to offer Nortel customers a feature rich, robust solution to integrate their communications system with their CRM application," stated Anthony X. Uliano, President and CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of AMC Technology. "Combined with Nortel CCT 5.0, the AMC product suite provides an excellent CTI integration platform for customers using leading CRM applications." The new AMC Telephony Connector offers Nortel customers the option of integration with leading CRM applications including mySAP(TM) CRM, PeopleSoft(R) CRM and Microsoft(R) Business Solutions CRM. The AMC product suite supports a full range of Nortel communications solutions including Nortel(TM) Symposium Call Center Server, Nortel(TM) Communication Server 1000, Nortel(TM) Business Communications Manager (BCM BCM Baylor College of Medicine BCM Become BCM Business Communications Manager (Nortel) BCM Broadcom Corporation BCM Business Continuity Management BCM Business Contact Manager (Microsoft) ), and Nortel(TM) Meridian 1 PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). . About AMC Technology AMC Technology, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that easily, seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP, PeopleSoft, and Microsoft and, leading contact center solution providers including Avaya, Cisco, Nortel, and others. Reflecting 10 years of experience with many of the world's leading companies, our customers include more than 75 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit us at www.amctechnology.com. Copyright (C) 2005 AMC Technology, L.L.C. All rights reserved. All product and company names mentioned herein are trademarks of their respective owners. |
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