AMC Technology Completes Reseller Agreement with Avaya Brazil for Contact Center and CRM Integration Solutions.RICHMOND, Va. -- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, announced today that it has completed a reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. agreement with Avaya Brazil for the resale resale n. selling again, particularly at retail. In many states a "resale license" or "resale number" is required so that the state can monitor the collection of sales tax on retail sales. RESALE. of the AMC Multi-Channel Integration Suite([TM]). With the addition of Brazil, AMC now has reseller agreements in place with 8 different countries, including Canada, Sweden, Norway, Denmark, Finland, France, and Germany. The AMC Multi-Channel Integration Suite uniquely qualifies AMC to provide pre-packaged, server-based integration that delivers real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. connectivity between leading CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications and communications solutions including those from Avaya. "AMC has a large customer base with Avaya and we are excited about expanding our reseller relationship to include Brazil. It is a great opportunity for Avaya customers to gain exposure and access to the significant value of AMC integration solutions," stated Anthony X. Uliano, President and CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of AMC Technology. "We have already received orders with customers in Brazil through this agreement and look forward to expanding our customer base in this region." About AMC Technology AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including Microsoft, Oracle, Salesforce.com, and SAP and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 12 years of experience with many of the world's leading companies, our customers include over 120 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia Richmond IPA: [ɹɯʒmɐnɖ] is the capital of the Commonwealth of Virginia, in the United States. . For more information, please visit AMC at http://www.amctechnology.com. |
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