AMC Technology Announces Siebel Validation; AMC Successfully Integrates AMC Multi-Channel Integration Suite with Siebel Customer-Facing Solutions.

RICHMOND, Va. -- AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, today announced that the integration between the AMC Multi-Channel Integration Suite for Siebel 7 and Siebel 7.7 has been successfully validated by Siebel Systems Inc.. Siebel is a leading provider of customer-facing solutions. E[acute accent]The AMC Multi-Channel Integration Suite for Siebel 7 provides contact centers with pre-packaged, server-based integration that delivers real-time connectivity with leading telephony solutions including those from Avaya, Cisco, Nortel and others. Siebel's multi-channel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. With this validation, customers of Siebel Systems and AMC Technology can enable full telephony (CTI) functionality in Siebel 7.7 application pages. E[acute accent]The integration of AMC Multi-Channel Integration Suite for Siebel 7 with Siebel customer-facing solutions allows contact centers to more efficiently manage all types of customer interactions with higher levels of customer service. Through this integration, Siebel 7.7 customers can enable full telephony functionality including agent login and work modes, softphone controls, caller identification, and screen population of Siebel 7.7 application pages. As a proven, pre-built integration product, companies are assured of an efficient implementation and a lower total cost of ownership. AMC solutions are used everyday by thousands of agents around the globe at more than 85 leading corporations. E[acute accent]"Siebel Systems' commitment to customer satisfaction and market leadership has significantly impacted the way companies do business," said Anthony X. Uliano, President and CTO for AMC Technology. "We believe that with the addition of AMC Technology's capabilities, Siebel Systems' customers will further benefit from contact center integration to increase their efficiencies and provide superior levels of customer service." E[acute accent]"The AMC Multi-Channel Integration Suite empowers customers with sophisticated telephony capabilities," says Butch Winters, Vice President and General Manager of Siebel Alliances. "By submitting to our validation testing, AMC Technology proves it can stand up to enterprise-wide implementation." E[acute accent]Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Siebel customer-facing solutions and validated partner solutions, Siebel Systems customers can pursue a best-of-class software acquisition strategy. The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Siebel customer-facing solutions. Integrations that meet the strict testing criteria are validated and documented by the Siebel Validation Program. Validated documentation is available on the Siebel Partner Directory at www.siebel.com/partners/dir/directory.shtm.

E[acute accent]About AMC Technology

E[acute accent]AMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 10 years of experience with many of the world's leading companies, our customers include more than 85 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit us at www.amctechnology.com.

E[acute accent]Copyright (C) 2005 AMC Technology, L.L.C. All rights reserved. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.