AMC Technology Announces SAP(R) Integration Certification.RICHMOND, Va. -- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., a provider of multi-channel interaction management solutions for contact centers, announced today that it has successfully achieved Integrated Communications Interface (ICI (language) ICI - An extensible, interpretated language by Tim Long with syntax similar to C. ICI adds high-level garbage-collected associative data structures, exception handling, sets, regular expressions, and dynamic arrays. ) certification by SAP of its Telephony Connector for Chrysalis chrysalis (krĭs`əlĭs): see pupa. Sonata CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. 1.0 for the interaction center capabilities with mySAP[TM] Customer Relationship Management (mySAP(TM) CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). "The latest integration certification with SAP solutions demonstrates our continued dedication to the SAP partnership and customer base," stated Anthony X. Uliano, President/CTO, AMC Technology. "Our partnership with Chrysalis has been strong and the Sonata CTI platform is excellent." Chrysalis' Sonata CTI platform provides a suite of software applications that optimize contact center performance. The Sonata CTI solution produces unparalleled financial returns. Call centers can generate payback on their Sonata investment in just a few months through improved customer relationships, higher agent productivity, reduced operating costs operating costs npl → gastos mpl operacionales and increased revenues. "The integration certification of Telephony Connector for Chrysalis Sonata CTI with SAP solutions represents a significant step towards our goal of expanding our product reach and our partnership with AMC," stated Steve Hoffman, Director of Sales, Chrysalis Software, Inc. With this latest accomplishment, AMC has completed a total of 11 certifications with SAP in the Interaction Center area over the years; more than any other SAP partner to date. AMC's Connectors provide seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. across a variety of CTI platforms, giving customers strong choices for their CRM and call center integration needs. About Chrysalis Software Chrysalis Software, Inc is a premier supplier of call center products and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. designed for businesses that want to improve customer relationships by taking advantage of the latest advances in Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) systems, Advanced Speech Recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ), Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI) and contact center management systems. Chrysalis combines a number of technologies that empower customers to access, retrieve, and manipulate information over a voice or data network anytime and anywhere they wish. For more information visit www.chrysalis.net. About AMC Technology AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP, PeopleSoft, Siebel, Microsoft and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 11 years of experience with many of the world's leading companies, our customers include nearly 100 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit AMC at www.amctechnology.com or contact Holly D. Moloney, Marketing Specialist, at (804) 915-0511. Copyright [c]2006 AMC Technology, L.L.C. All rights reserved. All product and company names mentioned herein are trademarks of their respective owners. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary. |
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