AMC Technology Announces Results for 2004 Including 28% Revenue Growth and a Return to Profitability.

RICHMOND, Va. -- AMC Technology, LLC, a provider of multi-channel interaction management solutions, today reported results for 2004 that included a 28% growth in revenue over the previous year and a return to profitability.

"Our excellent performance in 2004 was a result of new business wins, expanding our relationship with existing customers, and our ongoing commitment to cost management," stated Rosemary Branch, Finance Manager.

During 2004, AMC received new and add-on orders for contact center solutions from more than a dozen major corporations, including Coega Development Corporation and Samsung Electronics, with deployments in North America, Europe and Africa. AMC also received an order from a major consumer electronics company for the first deployment in China scheduled to complete in the first quarter of 2005.

"We are excited about the significant growth in our customer base and the successful work we did with each of our contact center and CRM solution partners this past year," stated Barry Bedard, Vice President of Sales. "We are very optimistic about our prospects for 2005."

"In 2004 we continued to enhance our product suite to better serve our customer's multi-channel contact center integration requirements," stated Anthony X. Uliano, President and CTO.

AMC Multi-Channel Integration Suite(TM) (MCIS) is designed to help contact centers meet today's challenges by offering greater flexibility to integrate multiple channels of communication and provide access to enterprise data sources to enable enhanced functionality such as advanced routing and email response management.

"We achieved several major product milestones including the first mySAP(TM) CRM Interaction Center 4.0 WebClient deployment with integration to Avaya(TM) Computer Telephony for telephone and email interactions. Another milestone was a large-scale MCIS deployment at one of the top global investment banks that used AMC Custom Adapter for Java to provide mission-critical contact center integration for more than 175 agents," stated Uliano. "We look forward to another great year in 2005 with plans for significant product enhancements and expanded partner relationships."

About AMC Technology

AMC Technology, LLC develops and markets multi-channel interaction management solutions that enable contact center agents to manage all types of customer interactions more efficiently and deliver higher levels of customer service. The company works closely with its partners to provide customers flexibility in designing and implementing complete contact center solutions. AMC Technology serves more than 50 major corporations worldwide from its headquarters in Richmond, VA. Founded in 1995, AMC is a privately held software development company. For more information, visit www.amctechnology.com.

Copyright (C) 2005 AMC Technology, L.L.C. All rights reserved. SAP, mySAP and all other SAP products and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries. All other product and company names mentioned herein are trademarks of their respective owners.