AMC Technology Announces Oracle Integration Validation; AMC Successfully Integrates AMC Multi-Channel Integration Suite with Oracle's PeopleSoft Enterprise CRM.RICHMOND, Va. -- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, today announced that the integration between the AMC Multi-Channel Integration Suite version 5.0 and Oracle's PeopleSoft Enterprise CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. version 8.9 has been successfully validated val·i·date tr.v. val·i·dat·ed, val·i·dat·ing, val·i·dates 1. To declare or make legally valid. 2. To mark with an indication of official sanction. 3. by Oracle. Oracle is a leading provider of business applications software and AMC is a Certified See certification. Partner in Oracle(R) PartnerNetwork. The AMC Multi-Channel Integration Suite provides contact centers with pre-packaged, server-based integration that delivers real-time connectivity with leading telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. systems including those from Avaya, Cisco, Nortel and others. Oracle provides organizations with a proven set of industry-specific best practices, CRM applications software, and business processes, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With this validation See validate. validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. , customers of Oracle and AMC Technology can enable full telephony (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) functionality in the PeopleSoft Enterprise CRM contact center application. The integration of AMC Multi-Channel Integration Suite with PeopleSoft Enterprise applications allows contact centers to more efficiently manage all types of customer interactions with higher levels of customer service. Through this integration, PeopleSoft Enterprise customers can enable full telephony functionality including agent login Signing in and gaining access to a network server, Web server or other computer system. The process (the noun) is a "login" or "logon," while the act of doing it (the verb) is to "log in" or to "log on. and work modes, softphone controls, caller identification, and screen population of application pages. As a proven, pre-built integration product, companies are assured of an efficient implementation and a lower total cost of ownership. The AMC product suite is used everyday by thousands of agents around the globe at nearly 100 leading corporations. "Oracle's commitment to customer satisfaction and market leadership has significantly impacted the way companies do business," said Anthony X. Uliano, President and CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. for AMC Technology. "We believe that with this validation, Oracle customers will further benefit from contact center integration to increase their efficiencies and provide superior levels of customer service." "The integration of Oracle's PeopleSoft Enterprise applications with AMC Technology's AMC Multi-Channel Integration Suite delivers compatible architectures and cutting-edge technology to provide a seamless solution that allows companies to efficiently build dynamic customers relationships," Jacki Tessmer, Contact Center Product Strategy, Oracle. Oracle forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Oracle business applications and validated partner solutions, Oracle customers can pursue a best-of-class software acquisition strategy. The Oracle Integration Validation program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Oracle applications products. Integrations that meet the strict testing criteria are validated and documented by the Oracle Integration Validation Program. About Oracle PartnerNetwork Oracle PartnerNetwork is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Oracle Certified Partner levels. http://oraclepartnernetwork.oracle.com About AMC Technology AMC Technology, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 10 years of experience with many of the world's leading companies, our customers include nearly 100 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia Richmond IPA: [ɹɯʒmɐnɖ] is the capital of the Commonwealth of Virginia, in the United States. . For more information, please visit AMC at www.amctechnology.com or contact Kevin Huff huff - To compress data using a Huffman code. Various programs that use such methods have been called "HUFF" or some variant thereof. Opposite: puff. Compare crunch, compress. , Vice President, Marketing & Alliances, (804) 915-0520, kevin.huff@amctechnology.com. Oracle, JD Edwards See J.D. Edwards. , PeopleSoft and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. |
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