AMC Technology Announces New Multi-Channel Integration for mySAP(TM) CRM 5.0 WinClient; New AMC Application Adapter Enables Enhanced Desktop Functionality.RICHMOND, Va. -- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, today announced a new Application Adapter A layer of software that converts the data from the application into a common form acceptable for integration with other applications. See application integration and integration server. . AMC introduces the new product offering for customers who want to use multi-channel functionality with mySAP 5.0 Interaction Center WinClient. In addition to AMC Technology's certified solutions for SAP Interaction Center using SAP ICI (language) ICI - An extensible, interpretated language by Tim Long with syntax similar to C. ICI adds high-level garbage-collected associative data structures, exception handling, sets, regular expressions, and dynamic arrays. or SAPphone, AMC now delivers a strong, flexible, enhanced agent dashboard which provides even more advanced control with real time multi-channel handling including telephony, e-mail and webchat. This new solution leverages AMC's Multi-Channel Integration Server(TM) (MCIS (Microsoft Commercial Internet System) A family of Web server software products from Microsoft that runs on Windows NT and works with Internet Information Server (IIS). ) and a wide variety of connectors from leading CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. vendors. As a fully certified provider of leading CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions including those offered by SAP, PeopleSoft and Siebel, AMC is committed to giving customers the maximum number of choices for their call center needs. "As of CRM 5.0, SAP is focusing its attention on its web-based Interaction Center. The new AMC offering fills the functional CRM gaps with a comprehensive solution that leverages our core products, giving WinClient users greater flexibility, increased control and an opportunity to further enhance customer loyalty," stated Anthony X. Uliano, President/CTO of AMC Technology, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control . For customers currently using multi-channel interaction center functionality within CRM 4.0 AMC will offer a special upgrade incentive. About AMC Technology AMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP, PeopleSoft, Siebel, Microsoft and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 10 years of experience with many of the world's leading companies, our customers include nearly 100 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia Richmond IPA: [ɹɯʒmɐnɖ] is the capital of the Commonwealth of Virginia, in the United States. . For more information, please visit AMC at www.amctechnology.com Copyright (C)2006 AMC Technology, L.L.C. All rights reserved. All product and company names mentioned herein are trademarks of their respective owners. |
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