AMC Technology Activities Supporting SAP in the Call Center.RICHMOND, Va. -- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., a provider of multi-channel SAP integration solutions for contact centers, announced today ongoing investment in several activities relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc its strong commitment to supporting SAP in the modern contact center. An upcoming SAP integration webinar scheduled for July 22, 2008 at 11:00 am EDT EDT abbr. Eastern Daylight Time EDT Eastern Daylight Time EDT n abbr (US) (= Eastern Daylight Time) → hora de verano de Nueva York EDT sponsored by AMC will focus on the specific details of SAP CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. integration into the contact center, including integration points and call flows, as well as screen shots for both Win Client and Web Client versions. Following the success of the Return On Investment calculator available on the SAPInsider website, AMC is proud to sponsor an internet live event explaining how to calculate the financial benefits of Contact Center and CRM integration. Modern contact centers communicate with customers via the telephone, and also via e-mail, fax, and web chat. To continue ongoing support of multi-channel, AMC has added to its suite of SAP certified See certification. connectors to include two connectors that integrate with SAP CRM via the SAP integrated communications interface: the AMC Email Connector for AIC AIC Association des Infermières Canadiennes. 5.2 and the AMC Integrated Communication Interface - Chat Add-On 6.2. Also, AMC has sponsored a number of Technical Integration Briefs including SAP CRM Integration into the Contact Center, hosted on the SearchCRM website. "These ongoing investments demonstrate AMC's support of our clients use of SAP CRM 2007 and earlier releases of SAP in the call center," stated Paul Nussbaum, VP Marketing at AMC Technology. "AMC will continue to develop products to support our customers' improved efficiency and improved experience objectives in the contact center." About AMC Technology AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC's pre-packaged MCIS (Microsoft Commercial Internet System) A family of Web server software products from Microsoft that runs on Windows NT and works with Internet Information Server (IIS). [TM] product is certified against leading CRM applications from vendors such as SAP and leading contact center solutions such as Aspect, Avaya, Cisco and Nortel. Please visit www.amctechnology.com, contact sales@amctechnology.com or call +1 (804) 327-0170. All product and service names mentioned are the trademarks of their respective companies. |
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