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AMC Technology, L.L.C. Announces Free Subscriptions for Salesforce.com Users.


AMC (Advanced Mezzanine Card) See AdvancedTCA.  Technology Supports Salesforce.com Salesforce.com (NYSE: CRM) is an on-demand Customer Relationship Management (CRM) solution vendor. History
Origins
Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff.
 Growth in the Call Center Market by Introducing Free Six Month Subscription Licenses for AMC's Industry Leading Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies.  CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.  Integration Product

RICHMOND, Va. -- AMC Technology, L.L.C. announces a special offer for salesforce.com customers, allowing them to purchase six month subscriptions to the AMC software (which allows integration of CRM with telephony and call centers) at a 100% discounted license price.

As a salesforce.com AppExchange partner, AMC (www.amctechnology.com) provides solutions for salesforce.com users. AMC solutions provide pre-packaged, server- based integration that delivers real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example.  connectivity with leading contact center systems including those from Cisco, Nortel, Avaya, Aspect, and others. This integration allows contact centers to improve call management and enable CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party.  functions including softphone controls, caller Caller may refer to one of the following:
  • Caller (telecommunications), a party that originates a call
  • Caller (dancing), a person that calls dance figures in round dances and square dances
  • Caller to Islam, the Islamic equivalent of a Christian missionary
 identification and screen population in Salesforce.

"We are so enthusiastic about the Salesforce product that we wanted to provide this offer to support salesforce.com growth in the call center market," stated Paul Nussbaum, VP of Marketing. "AMC software allows Salesforce to be used by more parts of an enterprise, and speeds the overall deployment process by providing turnkey See turnkey system.  telephony integration."

The AMC Multi-Channel Integration Suite[TM] provides certified See certification. , pre-packaged integration between leading CRM applications and contact center systems to reduce implementation time and lower the total cost of ownership. As a software partner with CRM application providers including salesforce.com, as well as with leading contact center solution providers, AMC develops certified integration solutions that have been proven in numerous deployments worldwide.

"AMC has seen tremendous success worldwide with our products for traditional CRM systems, and we're excited about the future of hosted CRM," stated Anthony X. Uliano, President/CTO of AMC Technology, "I'm especially excited about plans for the salesforce.com subscription market over the next 6 - 12 months."

For more information about the free subscription offer (valid through December 31, 2007; requires agreement to subscription license and discount terms; installation support is priced separately), please contact AMC Sales at sales@amctechnology.com, or call +1 (804) 327-0170.

About AMC Technology:

AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including Microsoft, Oracle, Salesforce.com, and SAP and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 12 years of experience with many of the world's leading companies, our customers include over 120 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia Richmond IPA: [ɹɯʒmɐnɖ] is the capital of the Commonwealth of Virginia, in the United States. . For more information, please visit AMC at http://www.amctechnology.com.
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Publication:Business Wire
Date:Sep 11, 2007
Words:489
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