AMC Removes Hurdles For Call Center Deployment For SAP Customers.RICHMOND, Va.-(BUSINESS WIRE)--Nov. 17, 1999- Reduced price and rapid implementation give customers powerful options for today's needs AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C. announced today that it is reducing the price of it's CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. for 3.X(TM) product and is providing rapid implementation services for customers looking to deploy the call center solution in less than 60 days. Effective immediately, the price for CIC for 3.X is $25,000, a significant reduction in price. Separate fees for non-production version and user fees have been dropped. AMC's rapid implementation methodology, along with the only CIC Certified Consultants, enables AMC to help a customer deploy a CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. enabled call center, tightly integrated with SAP, in under 60 days. "We've removed the hurdles for those customers who are running R/3(R) 3.0 or 3.1 and want to deploy a robust customer interaction center," said Anthony X. Uliano, President of AMC Technology, L.L.C. "The 8,000 customers still running R/3 3.X have a cost-effective and powerful solution for their contact centers today." CIC provides customers with a key component of their CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution. It supports telephone, mail and other media across all divisions of an enterprise and includes inbound and outbound calling, telemarketing and telesales. It allows highly customizable screens, which can be tailored for specific call center agent requirements. Business applications involving direct customer interaction, including interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) and automatic number identification (ANI), are supported. CIC for 3.X is functionally equivalent to the CIC version for 4.5 and higher, available from SAP. AMC also provides SAP certified telephony gateways to facilitate the telephony/data integration and connection to telephony components and computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI) middleware products. AMC's telephony gateways are the only certified solution that supports all versions of CIC. AMC, an SAP Development Partner, is an advanced technology services and software development company. AMC is the original developer of the Customer Interaction Center for R/3 Release 4.5 sold by SAP, and offers CIC for 3.X for SAP customers using R/3 Releases 3.0, 3.1, and 4.0. In addition, AMC offers CIC support services including custom component development, implementation services, and general call center consulting. Founded in 1995, AMC is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with offices in Richmond, Virginia and Palo Alto, California “Palo Alto” redirects here. For other uses, see Palo Alto (disambiguation). Palo Alto (IPA: /ˌpæloʊˈʔæltoʊ/, from Spanish: palo: "stick" and alto: "high", i.e. . For more information, contact: Regina J. Valentine Press Coordinator (804) 327-0170 ext. 517 rvalentine@amctechnology.com http://www.amctechnology.com SAP, R/3, and all SAP product and service names herein are trademarks or registered trademarks of SAP AG. Other product and company names herein are trademarks of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion