AMC Enables AGL Energy to Integrate Technology.MELBOURNE, Australia -- AGL Energy AGL Energy (ASX: AGK) is the largest Australian gas and electricity retailer, with over six million customers. It has large investments in the supply of gas and electricity, and has recently invested in sustainable energy businesses such as wind farms and a hydroelectric power , Australia's leading energy company, is currently integrating its Avaya contact centre and SAP Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) systems with middleware technology from AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C. (AMC). In a bid to improve customer service management, AGL (programming) AGL - (Atelier de Genie Logiciel) French for IPSE. deployed AMC's Multi Channel Integration Suite[TM] to seamlessly integrate its Avaya hardware and software solutions with its business critical SAP system. The middleware system integration includes the deployment of additional Avaya technology including Avaya Interaction Centre, an Avaya Voice Response system as well as NICE Perform call recording deployed by NSC NSC abbr. National Security Council Noun 1. NSC - a committee in the executive branch of government that advises the president on foreign and military and national security; supervises the Central Intelligence Agency Enterprise Solutions, Avaya's largest Business Partner in Australia. It is the tight integration between AMC and SAP that facilitates the delivery of customised screen-pops to agents as well as real time agent state and call control information inside the SAP windows client interface. "We are very happy with the ease of integration provided by the AMC solution and the value it provides to our customer service operations," said AGL Program Director & CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. , Owen Coppage. As a leading provider of telephony and multi-channel CRM integration, AMC's solution will enable AGL Energy to easily combine its CRM and Contact Centre systems with a minimum of downtime and staff resources. "We are pleased AGL is enjoying the business benefits provided by the AMC middleware," said Paul Nussbaum, VP marketing of AMC Technology, L.L.C. "Our SAP certified solution is a perfect fit for companies that want to integrate Avaya communications solutions with the back office." About AMC Technology AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC's pre-packaged MCIS (Microsoft Commercial Internet System) A family of Web server software products from Microsoft that runs on Windows NT and works with Internet Information Server (IIS). [TM] product is certified against leading CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com, and Microsoft and leading contact center solutions such as Avaya, Cisco, Aspect, and Nortel. Please visit www.amctechnology.com, contact sales@amctechnology.com or call +1 (804) 327-0170. About AGL Energy AGL is one of Australia's leading integrated energy companies. Drawing on 170 years of experience, it includes retail and merchant energy businesses, power generation assets and an upstream gas portfolio. AGL has Australia's largest retail energy and dual fuel customer base. This includes customers supplied with gas and electricity through AGL's joint venture partnership with ActewAGL. AGL has a diverse power generation portfolio including base, peaking and intermediate generation plants, spread across traditional thermal generation as well as renewable sources including hydro, wind, landfill gas and biomass. One of Australia's largest renewable energy Renewable energy utilizes natural resources such as sunlight, wind, tides and geothermal heat, which are naturally replenished. Renewable energy technologies range from solar power, wind power, and hydroelectricity to biomass and biofuels for transportation. producers, AGL is looking to further expand this position by exploring a suite of low emission and renewable energy generation development opportunities. About NSC For more than 18 years, the Years, The the seven decades of Eleanor Pargiter’s life. [Br. Lit.: Benét, 1109] See : Time NSC Group, a wholly Australian owned and operated company, has specialised in the design, implementation, management and maintenance of highly sophisticated IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. solutions. The NSC Group offers Managed Services, applications and solutions for converged voice and data networks, contact centres, CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , interactive voice response, unified messaging, proactive contact management and multi-service networks. Further information is available at www.nsc.net.au About Avaya Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 per cent of the FORTUNE 500[R], use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site, www.avaya.com. |
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