ALSTOM Power Launches Customer Service Web Portal; U.S. Program is Prototype for ALSTOM's Global Operations.Business/Technology Editors and Energy Writers WINDSOR Windsor, British royal family Windsor (wĭn`zər), family name of the royal house of Great Britain. The name Wettin, family name of Albert of Saxe-Coburg-Gotha, consort of Queen Victoria, was changed to Windsor by George V in 1917. , Conn.--(BUSINESS WIRE)--March 13, 2001 After a year in which it consolidated the power equipment businesses of several companies operating in the U.S., ALSTOM Power has introduced ALSTOM Power Online, a program to leverage the power of the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the to provide comprehensive customer service across all of its product lines. The program will be the prototype for providing customer service to ALSTOM customers throughout the world. An e-service web site was launched this month and is being rolled out to customers. The interactive Customer Service Portal offers personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. features for each user, so that they receive only the information appropriate to their requirements and profile. Currently users can request quotes, view product information, review inventory levels and obtain order status, among other functions. Non-customers can visit the site by logging in A colloquial term for the process of making the initial record of the names of individuals who have been brought to the police station upon their arrest. The process of logging in is also called booking. as a guest. www.service.power.alstom.com. "This is only the beginning," said Ken Estvanik, e-business project manager for ALSTOM Power. "Our goal is to fully integrate our service processes with those of our customers for an automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. that will improve their efficiency and competitiveness." Future site enhancements include on-line illustrated product catalogs, collaborative planning, and predictive maintenance Predictive maintenance (PdM) techniques help determine the condition of in-service equipment in order to predict when maintenance should be performed. This approach offers cost savings over routine or time-based preventive maintenance because tasks are performed only when scheduling. William Kitchen, president of ALSTOM Power Customer Service U.S. Operations, said that ALSTOM Power Online is an important element of the company's objective of providing total plant maintenance. Through the web site, ALSTOM can provide access to the total range of ALSTOM Power products and services. "The market in which we operate is changing rapidly as utilities and industrial companies consolidate, outsource and restructure, he said. "They are demanding better control of maintenance costs as they struggle to remain competitive in the face of deregulation Deregulation The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry. Notes: Traditional areas that have been deregulated are the telephone and airline industries. and tighter environmental standards. Our Customer Service Portal is one of the tools that ALSTOM is using to help them operate more efficiently." ALSTOM Power Online also facilitates the ability of the company's sales and service representatives to process quotes and respond to inquiries. The result is faster, more accurate responses to customer requirements and higher levels of customer satisfaction. About ALSTOM Power ALSTOM is the global specialist in energy and transport infrastructure. The company serves the energy market through its activities in the fields of power generation, power transmission and distribution, power conversion and electrical contracting and the transport market through its activities in rail and marine. ALSTOM has annual sales in excess of $20 billion and employs more than 140,000 people in over 70 countries. |
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