ALLTEL Awards Contact Center Contract to Norstan; Norstan-built Solution to Overhaul Operations At More Than a Dozen ALLTEL Contact Centers.Business Editors MINNEAPOLIS--(BUSINESS WIRE)--Sept. 20, 2001 Norstan, Inc. (Nasdaq:NRRD NRRD National Royal Rangers Department (international ministry) ), a full-service telecommunications solution company, today announced that ALLTEL Corporation (NYSE NYSE See: New York Stock Exchange :AT) has awarded Norstan a contract to develop a contact center solution designed to unify ALLTEL's contact center operations. The contract calls for Norstan to both build and implement the solution. "This is a very exciting and important opportunity for us," said Larry J. Schmidt, executive vice president of Norstan's converged communications solutions. "Our work for ALLTEL underscores our strength in the call center solution market and our ability to design and quickly implement solutions on virtually any scale." The Norstan solution, based on Cisco Systems' Intelligent Contact Manager (ICM ICM Intercom ICM Integrated Crop Management ICM International Congress of Mathematicians ICM Information Classification and Management ICM Intelligent Contact Management (Cisco) ICM International Creative Management ) software, allows a company to boost the efficiency and effectiveness of its contact center operations, better personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service and provide a more consistent customer service experience across all of its call centers. "This new contact center solution will play a critical role in the success of our customer relationship management strategy," said Kelly Truax, executive vice president, customer service of ALLTEL. "We chose Norstan as our partner for this project because of our long-standing relationship with them and their proven track record of success in past projects." Further demonstrating Norstan's proficiency in developing solutions based on Cisco's ICM software, the company recently announced that Cisco awarded Norstan certification in its Advanced Technology Provider (ATP ATP: see adenosine triphosphate. ATP in full adenosine triphosphate Organic compound, substrate in many enzyme-catalyzed reactions (see catalysis) in the cells of animals, plants, and microorganisms. ) Program. Norstan became the ninth company in the U.S. to complete the required certification process to become a Provider for Customer Contact for the Cisco ICM software. About ALLTEL www.alltel.com ALLTEL (NYSE:AT), with more than 10 million communications customers and more than $7.5 billion in annual revenues, is a leader in the communications and information services See Information Systems. industries. ALLTEL has communications customers in 24 states and provides information services to telecommunications, financial and mortgage clients in 55 countries and territories. About Norstan, Inc., www.norstan.com Norstan, Inc. (Nasdaq:NRRD), is a full-service telecommunications solutions company that delivers voice and data technologies and services, and remanufactured equipment to select corporate end-users and channel partners. Norstan also offers a full range of technologies for call center design, messaging, infrastructure, conferencing and mobility. Headquartered in the Twin Cities, Norstan, a company small enough to care, yet big enough to serve, has offices located throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . To learn more, visit the Norstan website at www.norstan.com. Norstan and associated product In the context of fuels and lubricants, a petroleum or chemical product used as a hydraulic fluid, corrosion preventive, liquid propellant, or specialized product, required for the operation, maintenance, or storage of military equipment. names are trademarks or registered trademarks of Norstan, Inc. in the United states United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. All other products and services mentioned in this document may be trademarks of the companies with which they are associated. |
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