ALLTEL, Convergys Settle Litigation.CINCINNATI, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , and LITTLE ROCK, Ark.--(BUSINESS WIRE)-- Sept. 14, 1999-- ALLTEL and Convergys Corporation have agreed to settle pending litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. under an agreement in which ALLTEL will migrate about 3 million wireless customers in 15 states to ALLTEL's Virtuoso suite of customer care and billing systems. The billing system migration will begin early next year and is expected to take about two years. Convergys' Cellware(R) billing system now serves those customers. ALLTEL's Virtuoso system provides customer care and billing for the balance of ALLTEL wireless customers, totaling more than 1 million. The two companies have been in litigation since late last year over ALLTEL's claimed right to license the Cellware system and seek early termination of its multi-year contract with Convergys so that ALLTEL could transition all of the customers processed by Convergys to ALLTEL's Virtuoso system. Convergys' contract is with 360 Communications, which merged with ALLTEL last year. ALLTEL will continue to pay Convergys for processing customer accounts until they are switched to the ALLTEL system. In addition, the agreement provides for ALLTEL to make additional payments to Convergys totaling $55 million. Convergys will help transition customer accounts to the ALLTEL system until the transition is completed, which is expected prior to year-end 2001. While ALLTEL will eventually have all its customers on a single billing system, the company will do this in a systematic manner. "ALLTEL will begin converting its customers to the Virtuoso system next year," said Scott Ford Founding bassist for LA supergroup Camp Freddy. Current bassist for The Twilight Singers. Scott Ford hosts a 3 hour show on Internet Radio Station Little Radio on Thursdays. , ALLTEL president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. . "This project will quickly put our more than 4.3 million wireless customers on a single system that provides a single bill covering all telecommunications services," he said. The first conversion will be the Florida, South Carolina South Carolina, state of the SE United States. It is bordered by North Carolina (N), the Atlantic Ocean (SE), and Georgia (SW). Facts and Figures Area, 31,055 sq mi (80,432 sq km). Pop. (2000) 4,012,012, a 15. , and Dothan, AL, markets. The conversion of these markets is planned for April, 2000. The remaining markets using the Convergys product will be moved to Virtuoso through a series of additional conversions that will be completed by the end of 2001. "Being on a single billing system is important to any company because it allows optimum deployment of employees, reduces the need for duplicative tasks and eliminates parallel management of projects such as multiple promotions, loyalty program awards and rate plan discounts," Ford said. "It is, in a word, the 'efficient' way to do business." Ford emphasized that due to the conversion, "Some job functions may change, but we will be relying on our valuable workforce to make this transition a good experience for the customer, the company, and its employees." ABOUT CONVERGYS Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million customer contacts each day. Convergys(SM) serves the top companies in a wide range of industries, including communications, technology, cable and broadband services, consumer products, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , utilities, healthcare, hospitality, and direct response. Headquartered in Cincinnati, Ohio, Convergys employs over 34,000 people in its 33 call centers and in its data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, and Europe. Convergys is on the Internet at convergys.com Convergys is pronounced: "kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis." Convergys and the Convergys logo are service marks and Cellware is a registered trademark of Convergys Corporation. ABOUT ALLTEL ALLTEL (NYSE:AT) is a customer-focused, information technology company that provides wireline and wireless communications and information services See Information Systems. . ALLTEL is on the Internet at alltel.com |
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