AIRLINE REFUNDS MUM'S AIR TICKET; ECHO Action saves family money after Edith, 90, dies.Byline: PETRA MANN ECHO ACTION has saved a reader hundreds of pounds after her mother died weeks before their dream holiday. Margaret Comber comb·er n. 1. One, such as a machine or a worker, that combs something, such as wool. 2. A long wave that has reached its peak or broken into foam; a breaker. rang us because she could not get a refund for a plane ticket she had booked for her mother to fly with her to Australia. Her 90-year-old mother, Edith Randles from Upton, Wirral, died last week of heart failure. Margaret's daughter Lyndsay Comber, 25, went to Lunn Poly Lunn Poly was the largest chain of travel agents in the United Kingdom. The company originated from two successful travel agencies which had been established in 1890s; The Polytechnic Touring Association and Sir Henry Lunn Travel. travel agents in Moreton where she had booked the pounds 750 ticket to sort out a refund. Mrs Comber said although staff tried to get her money back for her the airline would not refund her because she had not taken out travel insurance. Mrs Comber, 60, retired, from Moreton, Wirral, said: ``The girl in the shop tried her best for me but it seemed there was nothing she could do. '' The ticket was booked on September 4 for the eight-week trip on November 28. Mrs Comber then rang theECHO Action help line and we contacted Singapore Airlines  This article or section is written like an .Please help [ rewrite this article] from a neutral point of view. Mark blatant advertising for , using . to demand her money back. The company told us they would give her a full refund and waive To intentionally or voluntarily relinquish a known right or engage in conduct warranting an inference that a right has been surrendered. For example, an individual is said to waive the right to bring a tort action when he or she renounces the remedy provided by law for such the pounds 200 cancellation charge. A spokesman said: ``Singapore Airlines would like to offer our sincere condolences to the family of Mrs Edith Randles. ``Singapore Airlines has a standard cancellation charge, to avoid unnecessary alterations to travel plans. ``However, we do take account of individual circumstances and if it had been brought to our attention, we would have had no hesitation in offering a full refund on this occasion. ``We are currently investigating the situation and we would like to take the opportunity to apologise v. 1. same as apologize. Verb 1. apologise - defend, explain, clear away, or make excuses for by reasoning; "rationalize the child's seemingly crazy behavior"; "he rationalized his lack of success" for any confusion over the administration of the cancellation. '' Mrs Comber, who now plans to go ahead with the trip to see family in Australia, said: ``I'm so grateful the airline are giving me my money back. ``I'm retired and it's a lot of money, I owe ECHO Action a big thank-you. '' n Could we go into Action for you? See Page 8 CAPTION(S): REFUND: Margaret Comber asked the ECHO for help after her much-loved mum passed away shortly before a dream holiday |
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