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AIRLINE COMPLAINTS DROP TO RECORD LOW IN 1992, DOT REPORTS

 WASHINGTON, Feb. 4 /PRNewswire/ -- Consumers filed fewer complaints with the government about airline service in 1992 than in any other year since these figures were first published in 1970, the Department of Transportation said today.
 The department's monthly Air Travel Consumer Report also shows that the on-time arrival performance for the nation's largest airlines declined slightly in 1992.
 Consumers registered 6,849 complaints with the department against airlines in 1992, marking the fifth straight year complaints have declined. The count was 9 percent below 1991's total of 7,532. The department received 419 complaints in December 1992, down from December 1991's total of 495 but up slightly from November 1992's record low of 397.
 The 10 largest U.S. carriers posted an 82.3 percent on-time arrival performance in 1992, down slightly from 1991's 82.5. December 1992's on-time mark was 73.9 percent, a decline from December 1991's 80.0 and November 1992's 82.7. In compiling the data, delays caused by mechanical problems are not counted.
 The airlines reported a mishandled baggage rate of 8.24 complaints per 1,000 passengers last December, up from November's rate of 5.60. The department did not compile a mishandled baggage summary covering all of 1992 because the data reporting requirements were changed last July and the figures for the first half of the year are not comparable to those for the latter six months.
 The department reminded consumers who want on-time performance data for specific flights to call their airline ticket offices or their travel agents. Such information is available on the computerized reservation systems used by these agents.
 -0- 2/4/93
 /CONTACT: Bill Mosley of the U.S. Department of Transportation, 202-366-5571/


CO: U.S. Department of Transportation ST: District of Columbia IN: AIR SU:

KD -- DC016 -- 2964 02/04/93 12:07 EST
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Date:Feb 4, 1993
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