AIM Technology Increases Sales by Two Percent at MM Teleperformance's British Airports Authority Call Center; AIM Technology Performance Management Suite Improves Agent Performance and Increases Visibility into Outsourced Call Center Operations.SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- AIM Technology, a leading provider of operational performance management software, announced today that MM Teleperformance, the third largest contact center outsourcer in the UK, has offered its customer British Airports Authority (BAA Baa See BBB. ) significant return on its outsourced call center investment by using AIM Technology's performance management suite. By leveraging AIM Technology, MM Teleperformance has improved agent productivity and facilitated agent self management at BAA's outsourced call center, contributing to a two percent increase in annual sales. MM Teleperformance has also used AIM Technology to reduce administrative burden and provide BAA's management team with increased insight into the performance of its outsourced call center operations. A subsidiary of SR.Teleperformance, the world's second largest contact center outsourcer, MM Teleperformance manages BAA's outsourced call center in Birmingham, UK, that coordinates currency exchange and parking reservations for Heathrow, Gatwick, Stansted, Southampton, Edinburgh and Glasgow airports. Rachel Robinson Rachel Robinson, born Rachel Annetta Isum (July 19, 1922), is a former nurse and the widow of the famous African-American baseball player, Jackie Robinson. Rachel was born in Los Angeles, California, and attended UCLA. , Group Business Development Director of MM Teleperformance said, "BAA wanted the culture within the contact center to reflect that of the organization as a whole -- creating a better working environment in order to improve employee productivity and satisfaction. We are delighted with the benefits AIM Technology has offered so far. Since implementation, the resultant This article is about the resultant of polynomials. For the result of adding two or more vectors, see Parallelogram rule. For the technique in organ building, see Resultant (organ). In mathematics, the resultant of two monic polynomials reduction in administrative tasks has paid for the solution in itself. Employee satisfaction has increased, attrition Attrition The reduction in staff and employees in a company through normal means, such as retirement and resignation. This is natural in any business and industry. Notes: has been reduced and BAA can be confident that its outsourced operation is in line with its business objectives." With AIM Technology, both BAA agents and managers can monitor individual and team performance in real time via online scorecards -- instantly identifying and rectifying performance issues and better understanding how bonuses are accrued ac·crue v. ac·crued, ac·cru·ing, ac·crues v.intr. 1. To come to one as a gain, addition, or increment: interest accruing in my savings account. 2. . AIM Technology's solution also provides duty managers, contact center managers and the BAA executive committee with an unprecedented level of data analysis and insight into call center productivity, profitability and quality of service. "The call center outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. market is faced today with greater demands than ever for excellent customer service and higher levels of customer satisfaction," said Tony Hayward Dr Anthony Hayward CCMI (born 1957) is the Chief Executive of oil and energy company BP Group, taking over from John Browne, Baron Browne of Madingley on 1 May, 2007. Biography Hayward gained a first class geology degree from Birmingham University[1] , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AIM Technology. "AIM Technology's ability to provide a top of the line product for improved visibility into call center operations coupled with MM Teleperformance's expertise in managing call centers has been critical in providing a solution that meets BAA's needs." About AIM Technology AIM Technology delivers a new class of enterprise applications that enable large enterprises to optimize optimize - optimisation the operational performance of consumer-facing entities such as the call center. AIM Technology enables organizations to transition management of the call center from a cost center to an operational asset by delivering unprecedented depth of analytical understanding, organization-wide, on-demand visibility to key performance information, and the ability to take action through closed loop improvement, measurement and automation. More than 50 global enterprises rely on AIM Technology. AIM Technology is privately held and based in San Francisco, CA and London, England. For more information please visit www.aimtechnology.com |
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