AFSMI Announces Availability of New Study; S-Business Optimization: Achieving Success in Field Service.Business Editors/High-Tech Writers FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla.--(BUSINESS WIRE)--Dec. 9, 2002 The Association for Services Management International (AFSMI (Association For Services Management International, Fort Myers, FL, www.afsmi.org) A membership organization dedicated to the advancement of executives and managers in the high-tech services and support industry. ), the worldwide association for professionals in the high-technology services and support - s-business - industry, today announced the availability of a new research report entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: S-Business Optimization: Achieving Success in Field Service. This report presents the results of a study carried out jointly by AFSMI and D.F. Blumberg Associates, Inc. (BAI n. 1. a language spoken in the Dali region of Yunnan. Noun 1. Bai - the Tibeto-Burman language spoken in the Dali region of Yunnan Baic ) with the objective of evaluating the entire service management optimization process. The study involved extensive surveys of service organizations who detailed their experiences with optimization as well as service management/CRM system vendors who offered their input on the state of the art of optimization technology. The resulting 600-page report provides service managers with a high level of insight into workable solutions and identifies the true pay-off that can be achieved through the use of a critical mix of systems, technology, policies, procedures, and strategic vision. It also provides vendors of service management systems and technology with an updated view of service optimization as well as important information on best practices, needs and requirements of the market, and present and future trends in the application and use of systems and technology. "This research report provides a wealth of data and information for services management and executives interested in developing their own service optimization program or in enhancing an existing program," said John Schoenewald, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AFSMI. "General services management as well as managers of key functions such as call center, logistics, field operations, or services marketing Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a product-base business. and sales will find the report to be an invaluable reference," he added. The new report is available immediately and may be ordered by visiting AFSMI's Research Study Bookstore at http://www.afsmi.org/index.cfm?studies=1 or by calling AFSMI at 800-444-9786, ext.19. The price is $1,145 (USD USD In currencies, this is the abbreviation for the U.S. Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. ) for AFSMI members and $1,445 (USD) for nonmembers. About BAI: Established in 1969, Blumberg Associates, Inc. (BAI) of Fort Washington Fort Washington, military post during the American Revolution, situated on the highest point of Manhattan island, New York City, overlooking the Hudson River opposite Fort Lee, N.J. , PA is a management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects firm and pioneer in helping companies develop service as a strategic profit center. Their staff of consultants creates effective strategies to manage, control, and deliver service. Through their experience in the service industry, they are in a unique position to identify critical industry trends and position their clients strategically to meet new challenges or existing opportunities. They have played a major role in the development of the third- and fourth-party maintenance markets. For more information about BAI, visit www.dfba.com. About AFSMI The Association for Services Management International (AFSMI) is a nonprofit A corporation or an association that conducts business for the benefit of the general public without shareholders and without a profit motive. Nonprofits are also called not-for-profit corporations. Nonprofit corporations are created according to state law. professional organization dedicated to furthering the knowledge, understanding, and visibility of executives and managers in the services industry. The Association provides a global platform that enables its members to exchange experiences and opinions, thereby advancing services leadership and creating successful s-business growth. Founded in 1975, AFSMI enables managers to grow in professional competence through education, training, research, and networking opportunities. Its goal is to provide leadership and direction that helps its individual and corporate members expand their capabilities to meet the growing complexities and challenges of the rapidly evolving services industry. Thousands of members representing more than 1,500 organizations around the world rely on AFSMI as their communications bridge to growth. More information is available at www.afsmi.org. |
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