AFSMI Announces Another Keynoter for 2005 World Conference; HP's ML Krakauer Joins Roster of Other Distinguished Speakers.FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- The Association for Services Management International (AFSMI (Association For Services Management International, Fort Myers, FL, www.afsmi.org) A membership organization dedicated to the advancement of executives and managers in the high-tech services and support industry. ), the professional society for customer service and support managers, today announced that Hewlett-Packard's ML Krakauer will deliver a keynote at its upcoming World Conference--the 35th S-Business Education Summit and Expo--being held October 9-12 at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee “Nashville” redirects here. For other uses, see Nashville (disambiguation). Nashville is the capital and the second most populous city of the U.S. state of Tennessee, after Memphis. . Krakauer is Vice President and General Manager of the Technology Services business in the Americas, a part of HP's Technology Solutions Group. Her keynote address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. , scheduled for Tuesday, October 11th, will focus on "Optimizing the Customer Experience: a pragmatic view of how customers and suppliers win through people, process, and technology." Krakauer joins a roster of other keynote headliners that include Jim Balsillie James L. (Jim) Balsillie, B.Comm, MBA, LL.D, FCA was born on February 3, 1961 in Seaforth, Ontario, but raised in Peterborough, Ontario where his family relocated in 1966. He is a Chartered Accountant and co-CEO of Research In Motion. , chairman and co-CEO of Research In Motion (RIM), the developer of Blackberry; Wim Elfrink, senior vice president, customer advocacy at Cisco Systems; Michael McCloskey, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of FrontRange Solutions; and Mike Wiley general manager, service transformation, IBM Global Services IBM Global Services is the world's largest business and technology services provider. It is the fastest growing part of IBM, with over 190,000 professionals serving customers in more than 160 countries. . Every year, the world's largest gathering of executives and managers in customer service and support comes together at AFSMI's World Conference to increase their knowledge, share personal experiences, establish new contacts, and advance their careers and professions. This year's conference continues the long tradition of providing AFSMI members and non-members alike with world-class keynote headliners, thought-provoking speakers, in-depth case studies, extensive networking, and an expansive exposition featuring over 80 solutions providers. For more information or to register for AFSMI's 2005 World Conference, please visit http://www.afsmi.org/nashville or call 888-756-3272 (239-275-7887 outside of the U.S. and Canada), ext. 35. About AFSMI Founded in 1975, the Association for Services Management International (AFSMI) is a global, not-for-profit, professional society of customer service and support managers and executives committed to s-business excellence. AFSMI is the acknowledged leader in providing the knowledge, fellowship, and career connections that further the personal and professional development of executives, managers, and individuals involved in s-business. About S-Business S-business is the industry-standard term developed by AFSM AFSM Australian Fire Service Medal AFSM Armed Forces Service Medal AFSM American Foundation for the Study of Man AFSM Automated Flats Sorting Machine (US Postal Service) AFSM Asynchronous Finite State Machine International to describe all of the activities, organizations, and individuals involved with providing customer service and support for technology-based products and solutions. |
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