ADVISORY/iPhrase Technologies to Host Webinar Titled, `Decrease Customer Support Costs and Improve Customer Satisfaction with Superior Self-Service'.Business/Technology Editors ADVISORY...for Thursday (Nov. 14) --(BUSINESS WIRE) Webinar to Feature Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and Insurance Industry Commentary from Dan Burke, Vice President of Research at Gomez iPhrase, a leading provider of self-service search and navigation software, today announced that it will host a webinar titled, "Decrease Customer Support Costs and Improve Customer Satisfaction with Superior Self-Service" led by Dan Burke, vice president of research at Gomez. Representatives from iPhrase and eFORCE, a global fixed-price, fixed-time implementer of strategic information technology solutions, will join Burke to discuss ways companies can improve customer service efficiency and effectiveness by improving online self-service capabilities. The webinar will focus on the benefits early implementers in the financial services and insurance industries have experienced from updating their corporate Web site search capabilities and how those benefits can translate to other industries. The discussion will also address how one can identify customer support issues within their specific enterprise and offer guidance on how to: -- improve customer service while reducing inquiry volume to high-cost support channels such as phone, chat and e-mail; -- increase customer service representative productivity by decreasing training time and reducing average call length; -- enable customers to fully benefit from online content to make informed decisions and; -- deploy online self-service solutions on time, on budget using a fixed price, fixed time implementation model. As the leader of Gomez brokerage and related investment services research efforts, Burke has extensive experience in consulting with top institutional and retail firms on the strategic Internet delivery of financial services. Attendees of the webinar will benefit from Burke's expertise and gain industry insight from this recognized financial industry authority, who is quoted regularly by media outlets such as CNBC CNBC Center for the Neural Basis of Cognition (artificial intelligence) CNBC Consumer News and Business Channel CNBC Congress of National Black Churches, Inc. , CNN CNN or Cable News Network Subsidiary company of Turner Broadcasting Systems. It was created by Ted Turner in 1980 to present 24-hour live news broadcasts, using satellites to transmit reports from news bureaus around the world. and The Wall Street Journal, among others.
What: Webinar titled, "Decrease Customer Support Costs and Improve
Customer Satisfaction with Superior Self-Service."
When: Thursday, November 14 from 1:00 p.m. - 1:45 p.m. EST
Who: Featured speaker Dan Burke, vice president of research at
Gomez, joined by representatives from iPhrase and eFORCE.
Where: Register for the Webinar online at
http://www.iphrase.com/news/web_reg_gomez11-02.html.
About iPhrase iPhrase is the leading provider of self-service search and navigation software for mission critical applications. iPhrase offers the patent-pending One Step platform, which combines natural language processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as , multi-source retrieval, dynamic presentation and in-depth analytics to simplify access to high-value information. Through superior relevancy and usability, iPhrase One Step provides a powerful return on investment in critical applications at leading companies such as Charles Schwab Charles Schwab can refer to:
The brand originated as a United States brand for discount brokerage when TD purchased Waterhouse Securities. . iPhrase's investors include Charles River Charles River River, eastern Massachusetts, U.S. The longest river wholly in the state, it flows into Boston Bay after a course of about 80 mi (130 km). Navigable for about 7 mi (11 km), its estuary separates the cities of Boston and Cambridge. Ventures, Greylock, Reed Elsevier Ventures, RSA (1) (Rural Service Area) See MSA. (2) (Rivest-Shamir-Adleman) A highly secure cryptography method by RSA Security, Inc., Bedford, MA (www.rsa.com), a division of EMC Corporation since 2006. It uses a two-part key. Ventures, Sequoia Capital Sequoia Capital is a venture capital firm founded by Don Valentine in 1972. The firm's partners include Don Valentine, Pierre Lamond, Michael Moritz, Doug Leone, Mike Goguen, Mark Stevens, Jim Goetz, Sameer Gandhi, Roelof Botha, and Mark Kvamme. , TD Capital Technology Ventures and Bain Capital. Founded by former MIT MIT - Massachusetts Institute of Technology researchers and business leaders, iPhrase has offices in Cambridge, MA and San Mateo, CA. For more information, please visit www.iphrase.com or call 617/577-4300. iPhrase is a registered trademark and One Step is a trademark of iPhrase Technologies, Inc. All other trademarks are the property of their respective owners. |
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