ADVISORY/etalk VP of Marketing to Host Webinar On ``Maximize Quality Through Performance IMPACT''.

News/Assignment Editors

ADVISORY...for Tuesday (Dec. 3)

--(BUSINESS WIRE)

WHAT: Join etalk's VP of Marketing, Roger Woolley, for an upcoming Webinar entitled "Maximize Quality through Performance IMPACT." The contact center industry continues to undergo significant advancements and developments in technology, especially within the areas of voice recording and evaluation. However, most companies are finding that owning and implementing new technology hasn't delivered the promised ROI. While it is possible to use new technology to achieve a greater return without any human direction, the process is fraught with "costly learning opportunities" resulting from a lack of knowledge and continuous mistakes. Providing management teams with both the tools and a model for success can deliver results in even the most challenging customer contact center environments.  This session will: -- Explain the significance of a Performance IMPACT model and how it differs from traditional quality assurance processes -- Show how to leverage a proven Performance IMPACT model to achieve a more enhanced and automated process -- Describe how to achieve successful results and maximize the influence of contact center performance WHEN: Tuesday, December 3, 2002, 11:00 a.m. - 12:00 p.m. PST. WHO: The "Maximize Quality through Performance IMPACT" Webinar will be hosted on CRMXchange's Web site by etalk, the global leader of the global leader of performance impact solutions. Since 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including insurance, telecom, financial, technology, and manufacturing companies. e-talk's suite of integrated solutions work across multiple contact channels including email, Web, chat or telephone. etalk's Performance IMPACT tools includes Qfiniti(TM), Recorder(TM), Advisor(TM), and Survey(TM), designed to improve both customer service and the CRM decision-making process. Using etalk's advanced contact center technology, customers can achieve higher incremental sales, revenue per customer, and overall profits while increasing customer satisfaction and loyalty. Privately held etalk operates in more than 40 countries, utilizing a network of partners and distributors. etalk's VP of Marketing, Roger Woolley, will be presenting. Woolley is responsible for directing the company's marketing strategy and product initiatives. His unique industry experience comes from having developed global marketing strategies including branding, product launches, public relations initiatives and distribution channels. WHERE: To register for the Webinar -- hosted on CRMXchange.com -- participants should visit www.crmxchange.com, click the "On-Line Sessions, December" tab in the left hand column on the home page, and select "Maximize Quality through Performance IMPACT" session listing.