ADVISORY/eGain's Max Fiszer to Address Critical Customer Care Issues in Doing Business on the Web at CT Expo in Los Angeles March 5 and 6.News/Assignment Editors & High-Tech Writers CT Expo 2002 ADVISORY...for Tuesday & Wednesday (March 5 & 6) SUNNYVALE, Calif.--(BUSINESS WIRE)--March 5, 2002 Max Fiszer, vice president of marketing, eGain Communications Corporation (Nasdaq:EGAN EGAN ETSI Guide Access Network EGAN Ethernet Global Access Network ), a global provider of eService software, will speak at two sessions at CT Expo, a showcase for converging communications technologies Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry , at the Los Angeles Convention Center The Los Angeles Convention Center (abbreviated LACC) is a convention center in downtown Los Angeles. The LACC hosts annual events such as the Greater Los Angeles Auto Show, and was best known to video games fans as host to E3 until its cessation in 2006. in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. March 5 and 6. In his first session, "Integrating Calls and Clicks: Establishing the Multi-Media Contact Center," March 5, Fiszer will address issues of customer care during the introduction of converging communications technologies. He will serve on a panel with David Fuller, director of marketing, Interactive Intelligence; and James K. Watson, Jr., president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Doculabs, Inc., moderated by Joe Fleischer, chief technical editor, Call Center Magazine. In Fiszer's second session, "The Evolution of Customer Service," March 6, he will discuss how natural language "virtual agents" help fulfill the wireless promise of more efficient access to customer services. Fiszer will be featured on a panel in the wireless market track with Eli Borodow, president, Telephony@Work Inc., also moderated by Call Center Magazine's Fleischer. Fiszer is responsible for eGain's worldwide marketing activities. He holds a B.S. degree in mathematics from City University of New York The City University of New York (CUNY; acronym: IPA pronunciation: [kjuni]), is the public university system of New York City. and was a Sloan Fellow at Stanford University's Graduate School of Business. Fiszer has written a number of published articles on call centers and computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration , and he is the recipient of various industry awards.
WHAT: Integrating Calls and Clicks: Establishing the Multi-Media
Contact Center
WHERE: Los Angeles Convention Center, Los Angeles, Calif.
WHEN: Tuesday, March 5, 10:30 - 11:45 a.m.
WHAT: The Evolution of Customer Service
WHERE: Los Angeles Convention Center, Los Angeles, Calif.
WHEN: Wednesday, March 6, 10:15 - 11:30 a.m.
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