ADVISORY/Webcast: Redefining the Delivery and ROI of Customer Care in Telecommunications; Featuring The Yankee Group, edocs and Case Studies from Leading Carriers.News Editors/Business Editors/Assignment Desks/High-Tech Writers ADVISORY...for Thursday (March 25) NATICK, Mass.--(BUSINESS WIRE)--March 22, 2004 edocs, Inc. (http://www.edocs.com/), a provider of customer self-service and e-billing software solutions, will host a webcast seminar on March 25th. The event will highlight how leading wireless and landline carriers are leveraging new technologies to shift the dynamics of billing and customer care and achieving significant operating efficiencies while improving subscriber satisfaction. This webcast will help executives and managers in Operations, eBusiness, Billing, Customer Service, Finance and Marketing understand how leading carriers are leveraging these technologies for maximum impact. Speakers will discuss the business case for customer self-service and present specific case studies from leading carriers like Verizon Wireless Cellco Partnership, doing business as Verizon Wireless, owns and operates the second largest wireless telecommunications network in the United States, based on total wireless customers. , AT&T Wireless, British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. , Telecom Italia Telecom Italia is formerly a partially state-owned Italian telco. It was once known as SIP, and it has the largest user base in Italy. Telecom Italia also owns shares in Telecom Argentina and Telecom Personal, fixed and cellular networks in Argentina. and KPN KPN Koninklijke PTT Nederland (Royal Dutch Telecom) KPN Konfederacja Polski Niepodleglej (Polish conservative party) (Netherlands).
Date: Thursday, March 25, 2004
Time: 10:00 A.M. PT/1:00 P.M. ET/6:00 P.M. GMT
Duration: One Hour
Agenda: Paul Hughes, Director, Billing & Payment Application
Strategies, The Yankee Group
Will Robinson, Telecommunications Industry Solution
Executive, edocs, Inc.
To register, please go to: http://www.edocs.com/News/Events/Events_WebinarLive.htm. About edocs edocs is the leading provider of customer self-service and e-billing software for Global 2000 businesses. edocs' solutions improve the quality of customer care, reduce support costs and deepen relationships with business and consumer customers. The software enables end customers to manage their accounts, research offerings, buy products and services, review bills and statements, initiate and track payments, and resolve issues online from a single starting point Noun 1. starting point - earliest limiting point terminus a quo commencement, get-go, offset, outset, showtime, starting time, beginning, start, kickoff, first - the time at which something is supposed to begin; "they got an early start"; "she knew from the at a company's web site. edocs' products and services are used by some of the world's leading organizations in financial services, energy, government, healthcare, insurance, retail and telecommunications. Customers include AT&T Wireless, BT (British Telecom), Fannie Mae Fannie Mae: see Federal National Mortgage Association. , FleetBoston Financial, GE Capital, Humana, Independence Blue Cross, Target, Telstra, Toyota Financial Services The business known as Toyota Financial Services operates in over thirty countries around the globe and is the wholly owned financial services operation of the Toyota Motor Corporation. , TXU TXU Texas Utilities (Electric and Gas Company) TXU Transmitter Unit Energy and Verizon Wireless. Founded in 1997, edocs is headquartered in Natick, Massachusetts and has offices in Europe and Asia. For more information call (508) 652-8628 or visit www.edocs.com. |
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