ADVISORY/WebTone VP Offers Valuable Industry Insight at Avaya CRM Conference in Boston Aug.8.

News/Assignment Editors

ADVISORY...for Tuesday (Aug.8)

--(BUSINESS WIRE)

Curtis to Address Next Generation Customer Care at Connect!2000

in Boston 

      WHAT:    Ronald P. Curtis, co-founder and vice president of
             strategic development at WebTone Technologies and an
             expert in customer relationship management (CRM) will
             speak at Connect!2000, Avaya Technologies' (formerly the
             Enterprise Networks Division of Lucent) CRM conference
             that is taking place this week in Boston. In his
             presentation titled Extending Sales and Service
             Capabilities Enterprise-wide, Mr. Curtis will discuss:

                  --  Advances in workflow management and their
                    company-wide implications

                  --  Differentiators in customer care

                  --  eBusiness strategy with broadband-enabled customer
                    service

               Please contact Michele Nadeem or Leslie Scott-Lysan, of
             Media Boston International if you are interested in more
             information.

      WHO:     Ronald P. Curtis is a co-founder and the vice president
             of strategic development for WebTone Technologies. Mr.
             Curtis is responsible for securing strategic partnerships
             for enhanced business development and technology
             integration. Mr. Curtis previously served as director of
             customer care solutions for S1 Corporation. Prior to
             joining S1, he was a senior manager at Andersen
             Consulting. Mr. Curtis honed his CRM expertise through
             developing the eBusiness customer care architecture for
             the world's first Internet bank, and was a pioneer in
             eService among other distinctions.

      WHERE:   Connect!2000 The Avaya CRM Conference
             Boston, Massachusetts
             Sheraton Boston

      WHEN:    Tuesday, August 8, 2000
             10:00 a.m.

      ABOUT
    WEBTONE: WebTone Technologies, based in Atlanta, Georgia,
             was established in 1997 by the co-founder of the world's
             first Internet bank to address the growing challenge of
             multimedia customer care. A pioneer in secure,
             Internet-enabled customer relationship management,
             WebTone offers enterprise-wide eService solutions that
             help companies improve customer care and turn service
             interactions into sales opportunities. WebTone's customer
             care products can be deployed as stand-alone applications
             or integrated to provide one comprehensive solution. The
             integrated product, WebTone's Harmony Customer Care Suite,
             which includes WebTone Response, WebTone Gram, and
             WebTone Guides, offers a single, unified view of each
             customer, allowing customer care personnel to provide
             seamless customer service and support. For more
             information, please visit www.webtonetech.com, or call
             [phone].