ADVISORY/Virtual Representatives to be Highlighted at eAutoWorld; Ford Motor to Present Case Study on Benefits of Implementing a vRep from NativeMinds.Business Editors/High Tech Writers ADVISORY...for Wednesday (April 11) SAN FRANCISCO--(BUSINESS WIRE)--April 9, 2001 "Ernie," a virtual representative created by NativeMinds and used by Ford Motor Co., will be the focus of a presentation at this year's eAutoWorld in Chicago. NativeMinds Inc., the leading provider of software and services to create automated natural-language customer service and sales representatives for the Web, along with Ford will be presenting a case study that explains how the company has employed Ernie to provide highly customized online service to mechanics at its North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. dealer franchises. The case study will exhibit ways in which companies use the accessibility and 24x7 availability of the Internet to reduce the high costs generally associated with call centers or email. The Ford case study is a perfect example of how the automotive industry The automotive industry is the industry involved in the design, development, manufacture, marketing, and sale of motor vehicles. In 2006, more than 69 million motor vehicles, including cars and commercial vehicles were produced worldwide. is starting to turn to new online technologies to provide support for its dealers.
When and Where
Conference: eAutoWorld Detroit, April 10-12, 2001
Session Title: Empowering Customers to Use Online Self-Service
Technologies: Case Study
Presenters: Kevin O'Keefe, executive vice president of
marketing, sales and business development at
NativeMinds and Frank Ligon, director of Global
Technical Services Organization at Ford Motor Co.
Date: Wednesday, April 11, 2001
Session Time: 9:30 - 10:15 AM
Site: Cobo Convention Center - Detroit, Michigan
For more information, please visit: http://www.eautoworld.com/
About NativeMinds NativeMinds is a pioneer in the development of self-service interaction management software to build and maintain automated online customer service and support agents called vReps. Created with NativeMinds' flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , NeuroServer(R), vReps answer customer questions via two-way, conversational dialog and rules-based display of relevant content from pre-existing information sources including Web site search, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. knowledge bases, and customer-facing databases. vReps enhance the customer experience and lower support costs by emulating live customer service representatives to deflect de·flect intr. & tr.v. de·flect·ed, de·flect·ing, de·flects To turn aside or cause to turn aside; bend or deviate. [Latin d inquiries from higher support channels such as phone and email. Leading customers of NativeMinds' vRep solutions include Ford Motor Company, Oracle, Convergys, One 2 One (Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. ), Misys and GlaxoSmithKline. NativeMinds is a privately held corporation Noun 1. privately held corporation - a corporation owned by a few people; shares have no public market close corporation, closed corporation, private corporation based in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden . For more information and to talk to a vRep, visit www.nativeminds.com. Note to Editors: NativeMinds, vReps, NeuroServer, and the NativeMinds logos are trademarks or registered trademarks of NativeMinds, Inc. |
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