ADVISORY/Vertical Networks' Duo to Speak at STC Spring Conference.Business/Technology Editors STC STC Supplemental Type Certificate (FAA) STC Society for Technical Communication STC Subject to Change STC Surf the Channel (website) STC Sound Transmission Class STC Singapore Turf Club Spring Conference ADVISORY...for Wed. (April 17) ST. LOUIS--(BUSINESS WIRE) WHO & WHAT: Vertical Networks, Inc., the leading provider of Integrated Communications Platforms (ICPs) for enterprise branch offices and small to medium-sized businesses, will feature two speakers at the STC Spring Conference in St. Louis, Mo., April 17-21. Scott Pickett, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. , executive vice president, and co-founder of Vertical Networks, will provide his expertise on the topic, "Putting IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. to Work in the Enterprise." In his presentation, Pickett will outline a three-phase approach enterprises can use to make a smooth transition from traditional to IP telephony. Pickett will also look at the real-world cost and business benefits enterprises gain at each phase of the transition. Prior to co-founding Vertical Networks, Pickett served as director of development for the Interactive Multimedia Group of National Semiconductor's LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. division. Pickett is a founding member of the Softswitch Consortium and was previously the co-chairman of the Softswitch Consortium Technical Advisory Council. He was also a member of the IPDC (Internet Protocol Device Control) A protocol for controlling media gateways developed by the Technical Advisory Committee, which was convened by Level 3 and others. Tech Advisory Council. Jay Henderson Jay Henderson (born September 17, 1978, in Edmonton, Alberta, Canada) is a Canadian professional ice hockey winger. He was the final player drafted in the 1997 NHL Entry Draft, picked in the ninth round, 246th overall, by the Boston Bruins. , senior product manager, applications at Vertical Networks, will speak about the technology and economics of providing call center functionality in a distributed environment in the session, "Integrating the Branch Office into the Customer Contact Strategy." Henderson's presentation will include a case study of a company that implemented call center technology in a distributed environment to improve customer satisfaction, increase efficiency, and reduce costs. Henderson has recently served as CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. product planning Product Planning is the ongoing process of identifying and articulating market requirements that define a product’s feature set. See also
WHERE & WHEN: STC Spring 2002 April 17-21, 2002 Hyatt Regency St. Louis at Union Station St. Louis, Mo. SESSIONS: -- Individual Session: "Integrating the Branch Office into the Customer Contact Strategy" Jay Henderson, senior product manager, applications, Vertical Networks Thursday, April 18, 2002, 10:30-11:30 AM CDT -- Individual Session: "Putting IP Telephony to Work in the Enterprise" Scott Pickett, CTO, executive vice president, and co-founder, Vertical Networks Saturday, April 20, 2002, 10:30-11:30 AM CDT BACKGROUND: About the InstantOffice Vertical Networks' InstantOffice system is an entire family of flexible products that offer everything enterprise branch offices and stores require for their voice and data communications needs. The InstantOffice system is a fully integrated voice, data, and application platform that is remotely manageable using a standard Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . Businesses choose and buy only the voice, data, and applications functionality they need, including PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , voice mail, VoIP gateway, Ethernet LAN, and call center functionality. Modular WAN interfaces support the different bandwidth and service requirements of customers and carrier partners. About Vertical Networks Vertical Networks is the leading provider of Integrated Communications Platforms (ICPs), the first systems that combine voice, data, and applications support into one remotely manageable platform. With a unique focus on the needs of enterprise branch offices and small to medium-sized businesses worldwide, Vertical Networks delivers business solutions to a wide range of industries, including financial services, medical, publishing, and retail. To ensure total customer satisfaction, Vertical Networks' strategic network service provider, reseller, and systems integration partners offer comprehensive support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , including 7x24 on-site support. For more information about Vertical Networks or its products, visit the company's Web site at www.vertical.com or call 408-523-9700. |
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