ADVISORY/Staffware and BT Wholesale Discuss 'Process-Centric Approach to NGOSS' at TeleManagement World.

Business Editors/High-Tech Writers

ADVISORY...for Wednesday (Nov. 12)

DALLAS--(BUSINESS WIRE)--Nov. 11, 2003

What:         Staffware, a global leader in Business Process
              Management (BPM) software and BT Wholesale will
              deliver a presentation on complex process execution at
              TeleManagement World.

              The presentation will explore:

               --  BT's process-centric approach to NGOSS
                   implementation

               --  How the Twenty-First Century Planning (TCP)
                   project is crucial to BT Wholesale's strategy

               --  How Staffware provides BT with complex process
                   execution capability

Presenters:   Tim Jacobs, Project Director, BT Wholesale
              Tim heads the Workflow/BPM development team within BT
              Exact. He is currently the Project Director for
              the TCP project for BT Wholesale, who are using
              Staffware to streamline the wholesale provisioning
              process.

              Andy Hooper, Strategic Telecommunications Consultant,
              Staffware
              Following positions with Accenture and Ceon, Andy
              joined Staffware in May 2003 to provide technical
              expertise within the global Telecom Business Unit;
              specializing in the area of Complex Order
              Management.

Date:         Wednesday, November 12, 2003

Time:         2:00-3:00 p.m. Central Time

Where:        Adams Mark Conference and Exposition Center in Dallas,
              Texas

Registration: Pre-registration for conference required at:
           http://www.tmforum.org/browse.asp?catID=909&sNode=909&Exp=Y

Contact:      If you need additional information or have
              any questions, please contact: Kelley Joyce, Horn
              Group, Inc., [e-mail], 212.931.5204.

About BT Wholesale

BT Wholesale is the part of BT Group, which provides comprehensive network services and solutions within the UK. Its customers number more than 500 communication companies, fixed and mobile network operators and service providers, including the two other principal BT businesses: BT Retail and BT Global Services. It offers connectivity to every corner of the UK and its strategy is to continue upgrading its network for next generation services, including broadband, and the converging multi-media future. Its assets in the UK include BT's fibre and copper networks, the core telecommunications network and local exchanges. The BT Wholesale portfolio includes a comprehensive range of wholesale and service provider products. These include ADSL, convergence, transit, bulk delivery of private circuits, frame relay and ISDN connections, as well as added value services.

About Staffware

Staffware is the leading Business Process Management specialist and has over 2 million licensed users in 5,000 customer organizations within the Banking, Insurance, Telecommunications, Utilities, General Commercial, Manufacturing, and Government sectors. Staffware is headquartered in the UK, has offices in 16 countries and employs approximately 350 people. The company is profitable, debt-free, listed on the London Stock Exchange and is the leading global vendor focused exclusively on providing BPM solutions.

Staffware's BPM expertise has evolved over 15 years of automating and managing processes, so the interaction of people and processes has remained central to its philosophy. Unlike the majority of its competitors, it has a deep understanding and unique insight of the complex people-to-people, people-to-application and application-to-application interactions that make up business processes.

The Staffware Process Suite provides a complete set of tools to create, transform and streamline the internal and external processes and tasks of an organization. Staffware enables the creation of an Independent Process Layer that separates process from the underlying IT/data environment, facilitating the rapid development and change to an organization's process. The Staffware Process Suite is an open and standards-based solution that ensures seamless integration and full interoperability with existing IT infrastructures and applications.