ADVISORY/Speech by Fred Crawford of Cap Gemini Ernst & Young At NRF Convention; January 13, 2003, 12:30-2 PM.Business Editors ADVISORY...for Monday Monday: see week. (Jan. 13) --(BUSINESS WIRE) "Through the Consumer's Eyes: A Bird's Eye View of the Shopping Experience" WHAT: New consumer research uncovers the factors that matter most to shoppers and identifies retail tools and solutions that consumers say would improve their in-store experience. How retailers address these crucial issues can be the key to improving the shopping experience and driving sales and profitability in the process. The presentation outlines a retail response that incorporates smart use of technology and treats consumers with respect, honesty and fairness. Findings that will be discussed include: - How consumers view the overall shopping experience - The impact of shopping frustrations on consumer buying behavior - Consumers' willingness to use in-store technology-based features and services - The impact of technology-based features and services on the way consumers shop Profit from this discussion that will focus on the critical interaction between consumers and the companies that serve them. WHO: Fred Crawford: Executive Vice President, Cap Gemini Ernst & Young. Mr. Crawford will analyze the research results and discuss how merchants should respond to the needs of today's demanding consumers. In addition, a panel of retail experts will address key issues raised in the presentation. WHEN: MONDAY, JANUARY 13 - 12:30 - 2 PM -0-
WHERE: NRF 92nd Annual Convention & Expo
Jacob Javits Convention Center
655 W. 34th Street
New York, New York 10001
Please RSVP to M Booth & Associates:
Christina Friedkin; christinaf@mbooth.com 212-481-7000 (x625)
or
Matthew Hantz; matthewh@mbooth.com 212-481-7000 (x531)
Cap Gemini Gemini (jĕm`ənī, –nē) [Lat.,=the twins], northern constellation lying on the ecliptic (the sun's apparent path through the heavens) between Taurus and Cancer, N of Canis Minor; it is one of the constellations of the zodiac. Ernst & Young is one of the largest management and IT consulting organizations in the world. The company offers management and IT consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" , systems integration, and technology development, design and outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. capabilities on a global scale to help businesses continue to implement growth strategies and leverage technology. The organization employs around 55,000 people worldwide and reported 2001 global revenues of more than 8.4 billion euros. More information about individual service lines, offices and research is available at www.cgey.com |
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