ADVISORY/ServiceWare to Exhibit at CRM/SSCE West in San Francisco, October 24-26, 2000.

News Editors/High-Tech Writers

CRM/SSCE West

ADVISORY...for Oct. 24-26

--(BUSINESS WIRE)

-- A live production of "Who Wants to Solve a Million Errors?" -- where
attendees can turn to RightAnswers.com, eService Central, ServiceWare's own
self-service website, or Yamaha Corporation's self-service site. The contestant
with the most "knowledge" at the end of the final round will be awarded a 2001
Volkswagon Beetle GLS Turbo.

-- Roberto Aguas, vice president of product management and strategy; Rick
Joslin, vice president of RightAnswers.com; and Rick Freed, director of
decision integrity, to speak on various panels throughout the event.

ServiceWare, a leading provider of Web-based solutions for enterprise service and support, will be exhibiting at the CRM/Support Services Conference & Expo West. A major sponsor of the event, ServiceWare will have an interactive booth with product demonstrations and key executives on hand to discuss Web-based service and support. ServiceWare conference highlights include:

-- A live production of "Who Wants to Solve a Million Errors?" -- where
attendees can turn to RightAnswers.com, eService Central, ServiceWare's own
self-service website, or Yamaha Corporation's self-service site. The contestant
with the most "knowledge" at the end of the final round will be awarded a 2001
Volkswagon Beetle GLS Turbo.

-- Roberto Aguas, vice president of product management and strategy; Rick
Joslin, vice president of RightAnswers.com; and Rick Freed, director of
decision integrity, to speak on various panels throughout the event.

About ServiceWare

ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal, gives the end user direct access to ServiceWare's Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4,000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, John Deere and Bear Stearns. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, and was also named one of the "Top 100 Companies to Watch" by KM Magazine. Learn more today by visiting ServiceWare's Web site at www.serviceware.com or call 800/572-5748.

Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's prospectus dated Aug. 24, 2000, which is included as part of its Registration Statement on Form S-1, filed with the Securities and Exchange Commission.

Note to Editors: eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners.