ADVISORY/ServiceWare Technologies, Inc. Announces ROI Webcast.Business Editors, High Tech Writers ADVISORY...for Nov. 6 --(BUSINESS WIRE)--Oct. 30, 2002 ServiceWare Technologies, Inc. (Nasdaq:SVCW)
***MEDIA ALERT***
WHO: ServiceWare Technologies, Inc.
WHAT: Free Webcast: "Knowledge Management: The Insider's Guide
to ROI"
WHEN: Wednesday, November 6, 2002 at 2:00 p.m. EST
WHERE: Register online at http://www.serviceware.com/webcasts/
ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based knowledge management solutions for customer service and support, has announced its upcoming Webcast, "Knowledge Management: The Insider's Guide to ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ." This online event, scheduled for Wednesday Wednesday: see week. , November 6, 2002 at 2:00 p.m. EDT EDT abbr. Eastern Daylight Time EDT Eastern Daylight Time EDT n abbr (US) (= Eastern Daylight Time) → hora de verano de Nueva York EDT , will provide an in-depth review of how to calculate return on investment for call center and Web self-service technologies, including knowledge management solutions. The presentation will answer key questions regarding ROI, such as what call center metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. to measure, how to track success, when to expect improvements, why measure ROI, and what types of return can you expect from knowledge management solutions. A customer case study will also be included to demonstrate how ServiceWare's solutions contribute to improving call center ROI. Join Tom Tobin, senior business analyst with ServiceWare's Decision Integrity Team, for this informative online event. Visit http://www.serviceware.com/webcasts/ for more information and to register. About ServiceWare ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare's eService Suite(TM) software empowers organizations to deliver superior service, while reducing support costs. Powered by MindSync(TM), a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository (1) A database of information about applications software that includes author, data elements, inputs, processes, outputs and interrelationships. A repository is used in a CASE or application development system in order to identify objects and business rules for reuse. of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, AT&T Wireless, Cingular Wireless, Northeast Utilities Northeast Utilities (NU) is a publicly-traded, Fortune 500 energy company headquartered in Berlin, Connecticut, with several regulated subsidiaries offering retail electricity and natural gas service to more than 2 million customers in New England. , Reuters Reuters British cooperative news agency. Founded in 1851 by Paul Julius Reuter, it was initially concerned with commercial news but began to serve a growing newspaper clientele after the London Morning Advertiser subscribed in 1858. , Stream International, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. |
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