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ADVISORY/ServiceWare Technologies, Inc. Announces ROI Webcast.


Business Editors, High Tech Writers

ADVISORY...for Nov. 6

--(BUSINESS WIRE)--Oct. 30, 2002

ServiceWare Technologies, Inc. (Nasdaq:SVCW)

                          ***MEDIA ALERT***

WHO:     ServiceWare Technologies, Inc.

WHAT:    Free Webcast: "Knowledge Management: The Insider's Guide
         to ROI"

WHEN:    Wednesday, November 6, 2002 at 2:00 p.m. EST

WHERE:   Register online at http://www.serviceware.com/webcasts/


ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based knowledge management solutions for customer service and support, has announced its upcoming Webcast, "Knowledge Management: The Insider's Guide to ROI."

This online event, scheduled for Wednesday, November 6, 2002 at 2:00 p.m. EDT, will provide an in-depth review of how to calculate return on investment for call center and Web self-service technologies, including knowledge management solutions. The presentation will answer key questions regarding ROI, such as what call center metrics to measure, how to track success, when to expect improvements, why measure ROI, and what types of return can you expect from knowledge management solutions. A customer case study will also be included to demonstrate how ServiceWare's solutions contribute to improving call center ROI.

Join Tom Tobin, senior business analyst An individual who analyzes the operations of a department or functional unit with the purpose of developing a general systems solution to the problem that may or may not require automation. The business analyst, who is often part of a user department, can provide insights into its operation for the systems analyst who reports to the information systems department. with ServiceWare's Decision Integrity Team, for this informative online event. Visit http://www.serviceware.com/webcasts/ for more information and to register.

About ServiceWare

ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare's eService Suite(TM) software empowers organizations to deliver superior service, while reducing support costs. Powered by MindSync(TM), a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, AT&T Wireless, Cingular Wireless, Northeast Utilities, Reuters, Stream International, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748.
COPYRIGHT 2002 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Oct 30, 2002
Words:313
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