ADVISORY/ServiceWare Debuts New Products to Improve Customer Service and Deliver Rapid ROI.Business Editors/High-Tech Writers ADVISORY...for Thursday Thursday: see week. (Sept. 13) --(BUSINESS WIRE) WHO: ServiceWare Technologies, Inc. WHAT: Free Webcast: Accelerating Your Customer Service Success WHEN: Thursday, September 13 at 11:30 a.m. ET WHERE: Register online at www.serviceware.com/accelerator Pittsburgh-based ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of enterprise solutions for service and support, will unveil its new eService Accelerator accelerator: see particle accelerator. (1) A key combination such as Alt-G or Ctrl-Shift H that is used to activate a task. (2) An incubator that expects to develop the company considerably faster than normal. See incubator. Packages during a free Webcast on September September: see month. 13. The aggressively priced, low-risk customer self-service and call center productivity packages are designed for organizations looking to achieve rapid success and minimize costs while improving their customer service and support operations. ServiceWare's Director of Product Marketing, Michael Charney, will host the Webcast and examine current customer service market trends, intelligent service operations and successful implementation processes. For more information on the Webcast and to register, visit www.serviceware.com/accelerator. About ServiceWare ServiceWare is a leading provider of intelligent service applications that enable companies to win on service in their competitive markets. ServiceWare's eService Suite(TM) software empowers organizations to deliver superior service and support, while reducing expenses. Powered by MindSync(TM), a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository (1) A database of information about applications software that includes author, data elements, inputs, processes, outputs and interrelationships. A repository is used in a CASE or application development system in order to identify objects and business rules for reuse. of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, Northeast Utilities Northeast Utilities (NU) is a publicly-traded, Fortune 500 energy company headquartered in Berlin, Connecticut, with several regulated subsidiaries offering retail electricity and natural gas service to more than 2 million customers in New England. , Amgen, Stream International, QUALCOMM, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award 2000, as well as the Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) WebStar Service Award 2000. ServiceWare was also named one of the "Top 100 Companies to Watch" by KM World Magazine. Learn more today by visiting www.serviceware.com or call 800/572-5748. |
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