ADVISORY/ServiceWare CEO Mark Tapling to Speak at Knowledge Capital Group's Velocity 2000 Executive Summit.Business/Assignment Editors & High-Tech Writers Velocity 2000 Executive Summit ADVISORY...for Friday (Nov. 3) --(BUSINESS WIRE) WHO: Mark Tapling, president & CEO, ServiceWare Technologies, Inc. WHAT: Executive panel entitled "Spheres of Software Success -- Building Operations" at Knowledge Capital Group's Velocity 2000 Executive Summit WHEN: Friday, Nov. 3, 2000 from 9:00 a.m.-11:00 a.m. PST WHERE: Mark Hopkins Inter-Continental Hotel in San Francisco Mark Tapling will be participating in the "Spheres of Software Success" session at Knowledge Capital Group's Velocity 2000 Executive Summit. The session will cover the key elements necessary for software success and provide attendees with an overview of the challenges and opportunities that executives in the software industry currently face. Tapling will speak on the "Building Operations" panel discussing the role of the chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. , including the key issues associated with building a strong management team, maintaining investor relations Investor relations The process by which the corporation communicates with its investors. , and managing enterprise operations. To learn more or register for the event please visit http://www.knowledgecap.com. About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal and component of eService Suite, gives the end user direct access to ServiceWare's Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4,000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. , Fleet Services Fleet is a motorway service station on the M3 near Basingstoke. It is owned by Welcome Break. It was originally built in a Scandinavian style and in 1992 won "Loo of the Year". , Stream International, Texas Instruments See TI. (company) Texas Instruments - (TI) A US electronics company. A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. , Ingram-Micro, John Deere and Bear Stearns The Bear Stearns Companies, Inc. (NYSE: BSC) is the parent company of Bear, Stearns & Co. Inc., one of the largest global investment banks and securities trading and brokerage firms in the world. . ServiceWare is the recipient of the prestigious CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award 2000, and was also named one of the "Top 100 Companies to Watch" by KM Magazine. Learn more today by visiting ServiceWare's Web site at www.serviceware.com or call 800/572-5748. |
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