ADVISORY/SAFECO and S1 Corporation to Present At Acord 2002.News/Assignment Editors ADVISORY..for Monday (May 20) --(BUSINESS WIRE) Leveraging Integrated Delivery Channel Management to Improve Customer Service
Who: Daniel Welles, E-Commerce and Self Service Program Manager,
SAFECO (Nasdaq: SAFC), and Gordon Sanders, Vice
President Global Insurance, S1 Corporation (Nasdaq: SONE)
What: Executives to present "CRM: From IVR to the Web -
Improving Customer Service"
Where: ACORD Annual Conference 2002
Walt Disney World Dolphin Lake Hotel, Buena Vista, Florida
When: Monday, May 20, 2002, from 3:15 p.m. - 4:00 p.m. EDT
Attendees of this interactive, educational session will gain insight into strategies financial institutions can implement to develop and execute an integrated delivery channel management approach to improving customer service. Leveraging their combined expertise, Sanders and Welles will share "lessons learned" on issues from IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. to data collection and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. . They will examine how institutions can utilize technology to provide customers with new services and access to consistent financial information at any time with the interaction channel most convenient to the customer. The executives also will educate the audience about how financial institutions can add value to their existing services to achieve higher levels of customer satisfaction. In his current role at SAFECO, Welles is responsible for coordinating and improving SAFECO's automated service activities through both the IVR and Web portals See portal. for distributors and consumers of SAFECO's P&C products. He has held positions ranging from a licensed insurance agent selling and servicing SAFECO's products, field systems and product training specialist, as well as various levels of call center management. At a strategic level, he has functioned as a business intelligence analyst and workflow systems improvement analyst as well as a project manager. At S1 Corporation, a leading global provider of Enterprise eFinance solutions, Sanders holds responsibility for strategic and market planning to meet the needs of the insurance industry. With more than 22 years of insurance and information technology experience, he has a depth of experience in identifying process reengineering potentials for clients and is fluent in all aspects and supporting methodologies for business reengineering. Previously, Sanders was a partner with Accenture's Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. Practice, served as the Southeast regional director of the national insurance industry practice for Hay Management Consultants, and was senior manager of Price Waterhouse's national insurance industry services group. ACORD ACORD Association for Cooperative Operations, Research and Development ACORD Agency for Cooperation and Research in Development ACORD Association de Coopération et de Recherche pour le Développement (French) , the Association for Cooperative Operations Research operations research Application of scientific methods to management and administration of military, government, commercial, and industrial systems. It began during World War II in Britain when teams of scientists worked with the Royal Air Force to improve radar detection of and Development, is the insurance industry's nonprofit A corporation or an association that conducts business for the benefit of the general public without shareholders and without a profit motive. Nonprofits are also called not-for-profit corporations. Nonprofit corporations are created according to state law. standards developer, a resource for information about object technology, EDI (Electronic Data Interchange) The electronic communication of business transactions, such as orders, confirmations and invoices, between organizations. Third parties provide EDI services that enable organizations with different equipment to connect. , XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. and electronic commerce in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and abroad. Since 1970, ACORD has been serving the insurance industry. Today, ACORD has the support and participation of more than 1,000 insurance carriers and groups, 25,000 agencies, the major providers of software and services to the industry, and nonprofit associations including agency system user groups, national producer associations, and the CPCU CPCU Chartered Property Casualty Underwriter CPCU Cardiac Progressive Care Unit CPCU Custody Pending Completion of Use Society. For more information: Tracey Frederickson, Sterling Hager, Inc., 617-393-4241. About SAFECO SAFECO, in business since 1923, is a Fortune 500 company based in Seattle that provides insurance and related financial products to individuals and businesses. SAFECO (Nasdaq: SAFC SAFC South Australian Film Corporation SAFC Sunderland Association Football Club SAFC Securities America Financial Corporation SAFC South Australia Film Corporation SAFC Stirling Albion Football Club (UK) ) sells its products through more than 17,000 independent agents and financial advisors. About S1 Corporation S1 (Nasdaq: SONE) is a leading global provider to more than 3,700 banks, credit unions, insurance providers, and investment firms of enterprise software solutions that turn customer interactions into profits. S1's Enterprise eFinance solutions deliver a transactionable, customer-centric view across all delivery channels, resulting in a more compelling experience for the customers and a more profitable relationship for the financial institution. S1 is the only eFinance provider with the proven experience, breadth of products, and financial strength to empower financial services companies' Enterprise eFinance strategy. Additional information about S1 is available at www.s1.com. |
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