ADVISORY/S1 Corporation and IBM Host Webinar Titled `CRM in Business Banking: Are We There Yet?'.News Editors ADVISORY...for Wednesday (March 12) --(BUSINESS WIRE) TowerGroup Expert to Examine Increased Importance of Customer-Centric Technologies
Who: S1 Corporation, a leading global provider of Enterprise
solutions for the financial services industry, and IBM, one of
the Company's global alliance partners
What: Webinar featuring Lee A. Kidder, director of wholesale
banking research at TowerGroup, who will address revisiting
CRM technology as part of a strategy to boost corporate and
business banking profitability
When: Wednesday, March 12, 2003 from 11 a.m. to 12 p.m. EST
Where: To register go to www.s1.com
The wholesale banking industry is under siege, beset be·set tr.v. be·set, be·set·ting, be·sets 1. To attack from all sides. 2. To trouble persistently; harass. See Synonyms at attack. 3. by intense pressures from markets, competitors, regulators and clients alike. In an environment fouled by increasing credit losses and the blight blight, general term for any sudden and severe plant disease or for the agent that causes it. The term is now applied chiefly to diseases caused by bacteria (e.g., bean blights and fire blight of fruit trees), viruses (e.g., soybean bud blight), fungi (e.g. of outdated out·dat·ed adj. Out-of-date; old-fashioned. outdated Adjective old-fashioned or obsolete Adj. 1. technology, banks are struggling as never before to boost revenues and profitability among their corporate and business customers, who for their own part have become much more demanding and impatient im·pa·tient adj. 1. Unable to wait patiently or tolerate delay; restless. 2. Unable to endure irritation or opposition; intolerant: impatient of criticism. 3. in their expectations of banking services. It should be no small surprise, therefore, that Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) technology has returned as a focus of keen interest, as more bankers realize that what they lack most is information - the right information, that can enable them to provide the right service, to the right customer, at the right time. Wholesale bankers flirted with CRM a few years ago, and by and large proclaimed pro·claim tr.v. pro·claimed, pro·claim·ing, pro·claims 1. To announce officially and publicly; declare. See Synonyms at announce. 2. it a failure. What went wrong? What did they learn from that experience? What has changed since then? Why are they eager to try again? What should they be doing this time around to improve the chances of success? Why has wholesale banking lagged behind retail in its adoption of CRM? Kidder will address these and other questions as he explores current issues and trends in business banking CRM, and offer advice on approval and implementation tactics in the present era of tight resources. Kidder is director of TowerGroup's wholesale banking research activities, which concentrate on the impact of technology on the products and services for corporate, small business, and institutional customers. His particular areas of interest and expertise, acquired over a 20-year career in banking operations and technology, include strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. , technology/business alignment, business process engineering, organizational development, merger and acquisition integration, commercial loan servicing Loan servicing is the process by which a mortgage bank or subservicing firm collects the timely payment of interest and principal from borrowers. The level of service varies depending on the type loan and the terms negotiated between the firm and the investor seeking their services. , change management, performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. and reporting, and operational risk management. For more information, or to register for the Webinar, please visit www.s1.com or contact Brian Gendron, Sterling Hager, Inc., 617-926-6665 ext. 244. About S1 Corporation S1 (Nasdaq: SONE) is a leading global provider to approximately 4,000 banks, credit unions, insurance providers, and investment firms of enterprise software solutions that create one view of customers across multiple channels, applications and segments. S1's Enterprise software solutions uniquely combine customer interaction and financial transaction capabilities, resulting in a more compelling experience for the customers and a more profitable relationship for the financial institution. S1 is the only provider with the proven experience, breadth of products, and financial strength to empower financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. companies' enterprise strategies. Additional information about S1 is available at www.s1.com. |
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