ADVISORY/S1 Corporation Hosting `Stop Channel Surfing: Getting Customers to Use the Right Channel' Webinar.News Editors ADVISORY...for Wednesday Wednesday: see week. (March 26) --(BUSINESS WIRE) Forrester Forrester is a surname. It may refer to
Customer Service Costs and Increase Customer Satisfaction
Who: S1 Corporation, a leading global provider of Enterprise
solutions for the financial services industry.
What: Webinar featuring leading industry analyst Cathy Graeber
from Forrester, who will discuss "Right-Channeling" and the
best practices to decrease customer service costs and increase
customer satisfaction.
When: Wednesday, March 26, 2003 from 11 a.m. to 12 p.m. EST
Where: To register go to www.s1.com.
Many financial institutions today are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. new ways to increase customer satisfaction rates while lowering their customer service costs. It's it's 1. Contraction of it is. 2. Contraction of it has. See Usage Note at its. it's it is or it has it's be ~have a tough balancing act. Financial institutions believe that creating a cross-channel experience for the customer can be the competitive weapon, but most don't have the tools in place to understand their customers' channel behavior. In order to optimize optimize - optimisation their delivery channels for the greatest business impact, financial institutions must go beyond multi-channel integration. Institutions need to have the right systems in place to better understand and anticipate customers' channel usage needs. Only then can institutions push their customers to the right channel that helps to boost retention and satisfaction rates while also driving down servicing costs. Leading industry analyst Cathy Graeber will discuss the concept of "Right-Channeling." She will also share some of the industry's best practices where institutions are successfully encouraging customers to use more cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. channels that better meet their financial interaction needs and increase the bank's bottom line. For more information, or to register for the Webinar, please visit www.s1.com or contact Brian Gendron, Sterling Hager, Inc., 617-926-6665 ext. 244. About S1 Corporation S1 (Nasdaq: SONE) is a leading global provider to approximately 4,000 banks, credit unions, insurance providers, and investment firms of enterprise software solutions that create one view of customers across multiple channels, applications and segments. S1's Enterprise software solutions uniquely combine customer interaction and financial transaction capabilities, resulting in a more compelling experience for the customers and a more profitable relationship for the financial institution. S1 is the only provider with the proven experience, breadth of products, and financial strength to empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. companies' enterprise strategies. Additional information about S1 is available at www.s1.com. |
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