ADVISORY/Prem Uppaluru, President and Ceo of Telera, Addresses Audience At Internet Telcom Expo.News Editors/High-Tech Writers Internet Telecom Expo 2000 ADVISORY...for Thursday (Sept. 21) --(BUSINESS WIRE) What: Prem Uppaluru, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Telera, the first business communications Application Service Provider (ASP) designed for the convergence of the Internet and telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , is participating in "The ASP Call Center Model: Enabling Mass Customer Care" panel at Internet Telecom Expo. Hosted services for the call center are quickly becoming the new business model for mass customer care and represent a significant business opportunity for service providers and application service providers (ASPs). In addition to hosted services for CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and e-commerce, the voice communications infrastructure can be provisioned on a shared basis, eliminating the need for proprietary equipment, complex integrations and large capital investments. This session will identify what to look for when comparing ASP offerings, show how you can deploy a nationwide virtual contact center using the ASP model, and address the concerns when a critical business infrastructure is offered as a managed service. When: Thursday, Sept. 21, 2000 10:30 a.m.-11:45 a.m. Room 3D-12 in the conference center Where: Jacob K. Javits Convention Center Jacob K. Javits Convention Center is a large convention center on the west side of Manhattan in New York City. It was designed by architects I. M. Pei and partners. The revolutionary space frame structure was built in 1986 and named for New York Senator Jacob K. , New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , N.Y. Who: Telera is a privately-held company located in Campbell, Calif. Founded in 1998, Telera is driving the convergence of Internet and telecommunications technology with its Intelligent Communications Network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. serving three primary markets: enterprise contact centers, e-commerce companies, and e-businesses. The company's primary financial backers are Accel Partners and Sequoia Capital Sequoia Capital is a venture capital firm founded by Don Valentine in 1972. The firm's partners include Don Valentine, Pierre Lamond, Michael Moritz, Doug Leone, Mike Goguen, Mark Stevens, Jim Goetz, Sameer Gandhi, Roelof Botha, and Mark Kvamme. . For more information, visit Telera's Web site at http://www.telera.com. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion