ADVISORY/Onyx Software and Microsoft Host NetCast on The Future of Customer Relationship Management.News/Assignment, Business/High-Tech Writers ADVISORY...Wednesday (Dec. 5) --(BUSINESS WIRE)--Dec. 4, 2001
What: Live NetCast on the Future of Customer Relationship
Management.
In today's fragile economy, it's more important than ever to
be planning for the future and developing important customer
relationships. Without a profitable, satisfied customer base,
it's becoming increasingly difficult for companies to
effectively operate and succeed. And in today's world, it
costs up to 10 times more to attract and obtain a new customer
than it does to retain an existing one. Additionally, Gartner
Group estimates that 75 percent of customer information held
by most enterprises is inaccurate and ineffective for
marketing and selling purposes. Given statistics like these,
it's easy to understand the trend toward customer-centric
business models and Customer Relationship Management (CRM)
systems.
To discuss the future of CRM and its implications for
companies, Onyx Software and Microsoft are hosting a free
one-hour NetCast.
This NetCast will discuss the market trends facing today's
organizations and why leading organizations are placing
tremendous emphasis on being customer-centric. It will also
discuss the future of CRM technology and the importance of
taking an enterprise-wide approach when planning a CRM
strategy, implementation and architecture.
The NetCast is free of charge, and anyone can participate.
Who: Scott Nelson of Gartner Group will keynote this live
presentation via the Internet and detail Gartner's vision of
the future of CRM. He'll discuss the need for enterprise-wide
CRM initiatives, the importance of customer data and the
lifecycle of CRM in the next 5 years.
When: Wednesday, December 5, 2001
10 a.m. (PDT)
1 p.m. (EDT)
6 p.m. (GMT)
Register At: http://www.onyx.com/12-5NetCast
About Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software Onyx Software Corp. (Nasdaq:ONXS) is a global supplier of customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge forge Open furnace for heating metal ore and metal for working and forming, or a workshop containing forge hearths and related equipment. From earliest times, smiths (see smithing) heated iron in forges and formed it by hammering on an anvil. competitive advantage and build real business value. Its reliable, scalable, flexible, holistic Holistic A practice of medicine that focuses on the whole patient, and addresses the social, emotional, and spiritual needs of a patient as well as their physical treatment. Mentioned in: Aromatherapy, Stress Reduction, Traditional Chinese Medicine solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Broadwing, Commerce One, Credit Suisse The Credit Suisse Group (SWX:CSGN, NYSE: CS) is a financial services company, headquartered in Zürich, Switzerland. It is the second-largest Swiss bank, behind UBS AG. , Dreyfus, FirstWorld Communications, Portland Trail Blazers The Portland Trail Blazers are a professional basketball team based in Portland, Oregon. They play in the National Basketball Association (NBA). The franchise, based in Portland throughout its existence, entered the league in 1970 and has won the NBA Championship once, in 1977. , Prudential Prudential is the name of two different companies and buildings named after them: Companies:
This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. . Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q Form 10-Q See 10-Q. for the period ending September 30, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or after the date of this release or to reflect the occurrence of unanticipated events. Onyx is a registered trademark of Onyx Software Corporation in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. |
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