ADVISORY/Newgistics Presents An Expert Webinar: ``Retail Customer Loyalty; How to Earn It, How to Keep It''.Business Editors ADVISORY...for Tuesday Tuesday: see week. (Oct. 28) --(BUSINESS WIRE) Newgistics, Inc.
Who: Join celebrated author Jill Griffin and former CEO of
The Limited Stores Rob Bernard to explore why
customer satisfaction is only the first step in
creating a loyal customer.
What: Good customer service has become an increasingly
competitive advantage in today's direct retail
environment; however, it's not enough to provide
customers exceptional service while getting packages
out the door and into the home. Today, retailers must
also provide an outstanding return service in order
to ensure that the customers come back. The risk of a
poor return experience is alienating direct shoppers
who then lose confidence in the brand itself and in
the direct purchasing process in general.
This Webinar will teach you how to turn customer
satisfaction into "customer loyalty;" explore the
link between a customer-friendly returns process and
loyalty; and illustrate the bottom line benefits that
cultivating loyal customers produces.
When: October 28, 2003
10:00 A.M. CST
Register: http://www.newgistics.com/loyalty
Media Contacts: Jonathan Dampier, Newgistics
512.225.6040
jdampier@newgistics.com
Becky Caudill, Schwartz Communications
415.512.0770 x 268
newgistics@west.schwartz-pr.com
About Newgistics Based in Austin Austin. 1 City (1990 pop. 21,907), seat of Mower co., SE Minn., on the Cedar River, near the Iowa line; inc. 1868. The commercial and industrial center of a rich farm region, it is noted as home to the Hormel meatpacking company, whose Spam Town museum , Texas, Newgistics, Inc. (www.newgistics.com) is the leader in returns management solutions for the direct retail industry. Newgistics' patent-pending intelligent returns management solution delivers the most convenience for customers while maximizing control of the returns process for retailers. Newgistics' SmartLabel(TM) drives customer loyalty and increases profitability for leading retailers like Neiman Marcus Neiman Marcus U.S. department-store chain. It was founded in Dallas, Texas, in 1907 by Herbert Marcus, his sister Carrie Marcus Neiman, and her husband, A.L. Neiman. , J.Crew J.Crew is a multi-channel retailer specializing in men's, women's and children's apparel and accessories. J.Crew was founded in 1983 with the launch of its catalog and expanded into brick and mortar retailing in 1989 with its first store at the South Street Seaport in New York , Eddie Bauer Eddie Bauer (NASDAQ: EBHI) is a clothing store chain. Headquartered in Bellevue, Washington, and a subsidiary of Eddie Bauer Holdings (formerly Spiegel, Inc.), the company was founded in Seattle in 1920 as "Eddie Bauer's Sport Shop" by its namesake, Eddie Bauer (1899 – and Abercrombie Not to be confused with Abercromby. Abercrombie may refer to: In places:
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