ADVISORY/New Products, New Trends, and New Technologies Highlight CRM, Mobile, Data Warehouse & Customer Contact Center Events Dec. 12-14.Business/Technology Editors ADVISORY...for Wednesday (Dec. 12) --(BUSINESS WIRE) Keynotes by Noted Author Don Tapscott Don Tapscott (born 1947) is a Canadian speaker, author and consultant based in Toronto, specializing in business strategy and organizational transformation. Tapscott is Chief Executive of New Paradigm, which he founded in 1993, and Adjunct Professor of Management, Joseph L. , Address by Pete Solvik, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , and Case Study From Seattle Mariners The Seattle Mariners are a professional baseball team based in Seattle, Washington. The Mariners are a member of the Western Division of Major League Baseball's American League. From to the present, the Mariners have played in Safeco Field. Will Help Attendees Get the "Big Picture" on CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.
WHAT: DCI's Customer Relationship Management, Mobile Business for the
Enterprise, Data Warehousing, and Customer Contact Center
Conferences & Expositions
WHY: To see the latest high-tech products, hear about emerging trends,
and understand how CRM, mobile, and wireless technology will
revolutionize the industry in 2002
HOW: Industry supplier exposition, track sessions, case studies, and
keynote speakers
Industry Supplier Exposition: New IT products from several companies and exhibits from 70 exhibitors will showcase some of the latest technologies available in the industry and related high-tech fields. Track Sessions: Seven track sessions, including Build & Implement a CRM Masterplan, Sales Force Automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , Technology & Integration, Customer Contact Center, Mobile Business for the Enterprise, Build a Better Data Warehouse, and Business Intelligence & Marketing Information Management, will offer both practical advice and a look at the trends for 2002. Mobile Business will help explain how mobile and wireless technology can exponentially increase the power of a CRM implementation. Keynote Addresses keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. : - Pete Solvik, CIO, Cisco Systems - Don Tapscott, author of The Digital Economy and Growing Up Digital - Larry Witherspoon, Vice President Technology Services, Seattle Mariners - Blake Wolff, CEO, Telvista (formally the call center division of CompUSA) - Dr. Jon Anton, Director of Research, Center for Customer-Driven Quality, Purdue University - Warren Wilson, Practice Director, Summit Strategies, Inc. WHERE: Los Angeles Convention Center WHEN: Dec. 12-14, 2001 |
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