ADVISORY/NMS Communications, Computer Talk Technology Present Web Seminar 'Migrating the Call Center to IP'.Business Editors/High-Tech Writers ADVISORY...for Wednesday (March 3) FRAMINGHAM, Mass.--(BUSINESS WIRE)--March 1, 2004 Technical and Business Telecom Audience Invited to Register at www.e-conference.com/nms1/winterseries NMS See NetWare Management System. Communications (Nasdaq:NMSS NMSS National Multiple Sclerosis Society NMSS Nuclear Material Safety and Safeguards NMSS New Model Special Schools NMSS Network Management Support Services ) and Computer Talk Technology will present a Web seminar, "Migrating the Call Center to IP," on March 3, 2004, at 11:00 a.m. Eastern /8:00 a.m. Pacific. This web seminar is last in a series focused on building call center solutions.
WHAT: IP share of the North American contact center market has
been predicted to grow to $824 million by 2008. By changing to
an IP-based telephone network, call centers can receive all
the benefits any enterprise gets from a VoIP-based phone
system. By applying the advantages of "presence" based on
Session Initiation Protocol, many call centers can move to a
partially or fully distributed workforce while improving the
customer experience.
WHERE: Registration and log-in information at:
www.e-conference.com/nms1/winterseries/
WHEN: Wednesday, March 3, 2004, at 11:00 a.m. Eastern /8:00 a.m.
Pacific
WHO: Greg Blackett, Director of Marketing, Computer Talk Technology
David Asher, Engineering Manager, NMS Communications
NMS also invites viewers to visit Telecom Innovators Central, our web portal See portal. designed for developers, for an engineering "Tech Talk". "Tech Talk" will explore developing Call Center applications with the NMS Open Access framework. "Tech Talk" does not require special registration, but does require a password. To access "Tech Talk," click on "register" in the lower left of our homepage http://www.nmscommunications.com/. Or, if you have already registered to access the protected parts of the NMS website such as "My NMS" and software and free white paper downloads, click on the "My NMS" icon in the lower right of the NMS homepage under "Quick Links". About Computer Talk Technology Computer Talk Technology, Inc. (CTT CTT Correios (Portuguese Postal Service) CTT Certified Technical Trainer CTT Charity Technology Trust CTT Cholesterol Treatment Trialists' (collaboration) CTT Common Task Training ) designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, CTT is headquartered in Toronto with offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Chicago, Atlanta, Montreal, and Staffordshire, England. CTT's iceCube contact center architecture helps organizations manage phone, e-mail, Web chat, and voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. interactions to improve staff productivity, contact management, service levels, and overall business performance. Our Hosted outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish. Services include custom application development, outsourced agents, flexible service agreements, and dedicated customer service. Customers include Barclays Bank, Via Rail, TD Waterhouse TD Waterhouse is the brand used for both British and Canadian brokerages within the TD Bank Financial Group. The brand originated as a United States brand for discount brokerage when TD purchased Waterhouse Securities. , Staples/Business Depot, CustomerWorks, An Accenture Company, Pfizer Inc, and Grocery Gateway Grocery Gateway is a grocery delivery service based in Malton, Ontario and serves the entire Greater Toronto Area (GTA). Founded in 1998 during the dot-com boom, Grocery Gateway now offers more than 7,500 grocery items including fresh meat, produce and organic products. . Complete information on Computer Talk Technology is available on the company web site at: www.computer-talk.com. About NMS Communications NMS Communications (NASDAQ:NMSS) is a leading provider of communications technologies Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry and solutions, enabling new enhanced services and efficient networks that help our customers grow their revenues and profits. Visit www.nmscommunications.com for more information. Statements in this document expressing the beliefs and expectations of management regarding future performance are "forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. " within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. These statements are based on management's expectations as of the date of this document and are subject to uncertainty and changes in circumstances. Actual results may differ materially from these expectations due to risks and uncertainties including, but not limited to, uncertainty in communications spending, the implementation of the Company's strategic repositioning repositioning Laparoscopic surgery The changing of a Pt's position during a procedure to improve access or visualization of the operative field, which may be linked to complications, as it changes anatomic planes of operation. Cf Laparoscopic surgery. and market acceptance of the Company's new solutions strategy, quarterly fluctuations in financial results, the Company's ability to exploit fully the value of its technology and its strategic partnerships and alliances, the availability of products from the Company's contract manufacturer and product component vendors and other risks. These and other risks are detailed from time to time in the Company's filings with the Securities and Exchange Commission, including the Company's annual report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 2002. In addition, while management may elect to update forward-looking statements at some point in the future, management specifically disclaims any obligation to do so, even if its estimates change. Any reference to our website in this press release is not intended to incorporate the contents thereof into this press release or any other public announcement. NMS Communications is a trademark of NMS Communications Corporation. All other product or corporate references may be trademarks or registered trademarks of their respective companies. |
|
||||||||||||

Printer friendly
Cite/link
Email
Feedback
Reader Opinion