ADVISORY/KANA and IBM Executives to Co-Present at the Second Annual Branch Banking Symposium.Business Editors/High-Tech Writers ADVISORY...for Thursday (May 6) MENLO PARK Menlo Park. 1 Residential city (1990 pop. 28,040), San Mateo co., W Calif.; inc. 1874. Electronic equipment and aerospace products are manufactured in the city. Menlo College and a Stanford Univ. research institute are there. 2 Uninc. , Calif.--(BUSINESS WIRE)--May 5, 2004 KANA(R) (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : KANA), a leading provider of knowledge-powered customer service applications, today announced that Guy Hilbert, vice president of industry solutions at KANA, and Bryan Lee Biography Born in Two Rivers, Wisconsin, 1943, Bryan Lee completely lost his eyesight by the age of eight. His avid interest in early rock and blues was fostered through the 1950s by late night listening sessions via the Nashville-based radio station WLAC AM, where he , IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Global Retail Banking Solutions, will be co-presenting a session entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: "Can I Get Some Service? Achieving Customer Service Success Through Resolution Management," at the upcoming Branch Banking Symposium symposium In ancient Greece, an aristocratic banquet at which men met to discuss philosophical and political issues and recite poetry. It began as a warrior feast. Rooms were designed specifically for the proceedings. .
Who: Guy Hilbert, vice president of industry solutions, KANA;
Bryan Lee, Global Retail Banking Solutions, IBM
What: The presentation will discuss how branch banks can reduce
costs of customer service by streamlining service resolution
management processes. In order to improve customer service
levels, banks must transform contact center and branch
operations to be more responsive, streamline manual and
paper-based policies and processes, and handle the increasing
volumes and complexity of inquiries. Attendees will learn how
to achieve these goals while empowering bank personnel with
automated inquiry resolutions. The session will also include
best practices for service resolution management in on-demand
environments.
When: Thursday, May 6, 12:30-1:45 p.m. CDT
Where: The Second Annual Branch Banking Symposium 2004,
Chicago Marriott Downtown Hotel, Chicago, Illinois
KANA's knowledge-powered customer service applications address the needs of Global 2000 organizations in key vertical markets, giving businesses a competitive advantage and increasing their ability to service, market to and understand their customers. Companies around the world benefit from KANA's knowledge-powered approach to managing customer relationships, which combines sophisticated analytics with thin-client Web architecture to deliver extraordinary customer interactions that decrease costs and drive revenue. About KANA KANA (NASDAQ: KANA) provides knowledge-powered customer service applications enabling organizations to better service, market to, and understand their customers and partners. Optimized for specific vertical industries, KANA's iCARE applications are in use at more than half of the world's largest 100 companies. An award-winning, modular suite of eCRM applications available on J2EE (Java 2 Platform, Enterprise Edition) A platform from Sun for building distributed enterprise applications. J2EE services are performed in the middle tier between the user's machine and the enterprise's databases and legacy information systems. and .Net, KANA iCARE applications enable customers to do business when, where and how they want, improving customer experiences while decreasing costs in contact centers and marketing departments. KANA's partner-centric business model includes strategic relationships with the largest systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. in the world to support and sell KANA iCARE. For more information visit www.kana.com. NOTE: KANA is a registered trademark, and KANA Software Kana Software, Inc., usually rendered KANA (NASDAQ: KANA) is a software company, located in Menlo Park, California. It was founded in 1996 by Mark Gainey as Kana Communications. KANA's current CEO and chairman of the board is Michael Fields. , KANA iCARE, KANA Contact Center, KANA IQ, KANA ResponseIQ, KANA Response, KANA Marketing, KANA iCARE Analytics and the KANA logo are trademarks of KANA Software, Inc. All other company and product names may be trademarks of their respective owners. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion