ADVISORY/Industry Expert Available to Comment on ``Near-Shore'' / Offshore Call Center Outsourcing--Growth of Market and Impact on Business & Economy.

Business Editors/High-Tech Writers

ADVISORY...for Thursday (May 29)

--(BUSINESS WIRE)

DATE:       May 29, 2003

WHO:        Amit Shankardass, Solution Planning Officer
            ClientLogic

CONTACT:    Rich Polt or Dawn Sullivan
            Schwartz Communications
            Phone: [phone]
            [e-mail]

As companies struggle to drive down expenses and streamline operations, enterprise outsourcing has taken "front and center" in the business news. Executives want to understand the pros and cons of outsourcing operations to new locales around the globe- in the United States, Canada, Europe, Latin America or Asia - while the general public wants to understand the short- and long-term economic ramifications of this booming market practice.

Amit Shankardass is a leading authority on international call center outsourcing. As Solution Planning Officer for Nashville-based ClientLogic (www.clientlogic.com), a customer service outsourcer that manages 33 call centers and 12,000 agents around the globe, Amit helps ClientLogic and its clients identify existing and new geographic regions to establish call center operations.

Through living and working in such regions as India, East Africa, the United Kingdom and the United States, Amit has mastered the overt and nuanced cultural distinctions of business and consumer geographies. His depth of industry experience and international background uniquely position him as a source of unbiased and insightful third-party commentary on this topic. Amit is often quoted in call center and outsourcing journals and has presented at a variety of industry trade shows.

Amit Shankardass, solution planning officer, manages ClientLogic's business intelligence, strategic planning, product line development and corporate marketing, as well as the evaluation, negotiation and implementation of offshore delivery venues. In this role, Amit is responsible for developing an awareness and in-depth understanding of global customer service delivery options to provide cost-effective alternatives for ClientLogic's world-class support.

Prior to working with ClientLogic, Amit served as director of product line marketing, desktop services for DecisionOne, the largest independent provider of multivendor computer maintenance services in North America. Before joining DecisionOne, Amit served as manager of business development, education and consulting services and manager of corporate marketing for QuickStart Technologies. Amit earned a bachelor's degree in chemistry from the University of Delhi and a Masters of Business Administration from Northeast Louisiana University.