ADVISORY/ICCM-Chicago Offers Free Registration to All Qualified Media.Business Editors/Assignment Desks/High-Tech Writers ADVISORY...for Monday - Thursday (August 25 - August 28) ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men 2003 --(BUSINESS WIRE) Media are invited to the largest global gathering of Call Center and Customer Management Professionals. ICCM sets the standard for management-level education, dependable content, comprehensive supplier exhibits and significant networking opportunities. -0-
WHAT: 15th Annual International Call Center (ICCM) Management
Conference and Exposition
WHEN: August 25 - August 28, 2003
WHERE: Lakeside Center at McCormick Place, Chicago, IL
FOR INFORMATION: www.iccm.com
REGISTER ONLINE:
http://chicago.iccm.com/press/index.asp?ParentID=4&SectionID=19
To qualify for free media registration you will need to provide
on-site or in advance a business card (editors, writers and analysts)
or a by-line article less than a year old (free-lance journalists).
FOR INFORMATION:
Doug Alexander
Media Relations
859-221-1032
859-278-2223
doug@amcommexpos.com
Highlights of the 2003 International Call Center Management Conference and Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. : New product demonstrations and company information Over 150 industry vendors on hand to demonstrate all of the newest products, innovations and business solutions in the call center and customer management industry. Keynote Address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. (Wednesday, August 27, 8:45 A.M.) Dr. Alan Weiss There are several men named Alan Weiss:
Kickoff Address (Tuesday, August 26, 8:45 A.M.) Gil Gordon: "Understanding and Managing Time in a Real-Time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. World." Gil Gordon, author of "Turn It Off: How to Unplug from the Anytime-Anywhere Office Without Disconnecting Your Career," is recognized worldwide as a pioneer and expert in creative work arrangements and employee retention. The "Hot Buttons" Panel (Thursday, August 28, 10:30 A.M.) The insider's view of the call center industry. A no-holds-barred, free-wheeling analysis of what's really going on in the call center industry. Over 55 educational seminars, Applications Showcase Theaters, achievement awards and more. Your free media registration provides you complete access to every session, every discussion, every insightful comment from the experts and market leaders. Principal sponsor of ICCM are Microsoft and Oracle. The International Call Center Management Conference is produced in association with the Incoming Calls Management Institute. Call Center Management Conference & Exhibition ICCM - Chicago is the worlds' largest and most comprehensive event for call center managers and customer management professionals. Now in its 15th year, ICCM provides an opportunity for professionals in the call center, e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology and make invaluable industry contacts from around the world. About Advanstar Communications ICCM is produced and managed by the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. markets with high quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, call center, digital media, entertainment/marketing, fashion & apparel, healthcare, internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and travel/hospitality. The Company has over 1,300 employees and currently operates from multiple offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe and Asia. For more information, visit www.advanstar.com. |
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