ADVISORY/ICCM Calendar Listing.

News/Assignment Editors

ADVISORY...for July 29-Aug. 1 (Mond.-Thurs.)

ICCM 2002

--(BUSINESS WIRE)

ICCM

WHAT:     ICCM - International Call Center Management Conference &
          Exposition 2002, now in its 14th year, is the world's
          largest and most comprehensive event for call centers. This
          year's event will provide an unsurpassed opportunity for
          professionals in the call center, e-commerce and customer
          service arenas to get up to speed on new developments, learn
          the secrets of effective strategy and management, assess
          cutting-edge technology, and make invaluable industry
          contacts from around the world. Incoming Calls Management
          Institute has put together a fresh, hard-hitting education
          program that will address today's most perplexing issues.

WHEN:     Monday, July 29 - Thursday, Aug. 1, 2002

WHERE:    Lakeside Center, McCormick Place
          Chicago

INFO:     www.iccm.com or 800/265-5665

SPECIAL EVENTS:

          -- Kickoff Address: "The Call Center in Your Future," By Ian
             Angus, President, Angus Telemanagement Group
             Winning and keeping customers requires the ability to
             look ahead -- to see where business and economic trends
             will take your organization and the impact they will have
             on your customers.

          -- Keynote Address: "The Crazy Recipes Behind the Success of
             the Best" By: Jackie Freiberg, Managing Partner, and
             Kevin Freiberg, CEO, Freibergs.com.
             In this energetic and passionate presentation, the
             Freibergs will challenge you to embrace change with
             courage, inspire you to boldly lead your organization to
             higher levels of performance, and provide you with a
             roadmap for creating operations that lead to sustainable
             value for your employees, customers and shareholders.

          -- Power Panel: Powerhouse Panel: "The Next Big Thing"
             This power-packed, interactive session, top executives
             from leading suppliers will reveal the "next big thing"
             in call center technologies, tools and services.
             Moderator: Gary Lemke, President, RealMarket Panelists:
             Max Fiszer, VP Corporate Marketing, eGain; Joe Heinen, VP
             Product Marketing, Genesys Telecommunications; Matt
             McConnell, Founder and Co-Chairman, Knowlagent; Kevin
             Nix, VP/GM, Siebel Call Center and Service Products;
             Nancy Treaster, VP Global Marketing, Witness Systems

          -- Conference Program: During the four-day event, market
             leaders will offer their knowledge through enriching
             conference seminars providing depth and insight into this
             evolving market. The conference program, developed by the
             Incoming Calls Management Institute, will offer three
             tracks including technology, management, and e-Learning.

          -- Site Tours: The call center site tours give you an inside
             view of the country's most advanced centers. This is a
             unique opportunity to meet managers and industry experts
             and learn about the technologies they use, the challenges
             they face, improvements they have made and successes they
             have realized.

          -- Principal Sponsors: Aspect, Blue Pumpkin, e-Talk,
             PeopleSoft, SAP and Siebel Systems

PRODUCED AND MANAGED BY:

          Advanstar Communications' Call Center & CRM Group
          201 Sandpointe Ave., Suite 600
          Santa Ana, CA  92707
          Customer Service:  800/265-5665
          www.iccm.com

ICCM is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching 1.2 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources and integrated marketing solutions.

Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, healthcare, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality.

The company has more than 1,300 employees and currently operates from multiple offices in North America, Latin America, Europe and Asia. For more information, visit www.advanstar.com.