ADVISORY/IBM and Mindfabric Offer Webinar on Web Self-Service for Retail Banks Featuring Industry Analyst Allen Bonde.Business Editors ADVISORY...for Tuesday Tuesday: see week. (April 13) --(BUSINESS WIRE) Who: Hosted by IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , sponsored by Mindfabric, a provider of customer interaction solutions. Featured speakers include: Allen Al·len , Edgar 1892-1943. American anatomist who is noted for his studies of hormones and for the discovery (1923) of estrogen. Bonde, president of Allen Bonde Group and former Yankee Group and McKinsey consultant; Dan Gregerson, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Mindfabric. What: This complimentary 60-minute webinar, "Optimizing Your Bank's Online Channel: Best Practices and Perspectives on the State of Web Self-Service," will offer attendees insight on how to best use their web channel to lower customer service costs, achieve higher revenues, and improve customer retention and satisfaction while increasing the potential to reach new customers. All attendees will receive a copy of Allen Bonde Group's latest study on the usability How easy something is to use. Both software and Web sites can be tested for usability. Considering how difficult applications are to use and Web sites are to navigate, one would wish that more designers took this seriously. See user interface and usability lab. and performance of the top 50 U.S. retail banking sites: "The State of Self-Service: Search Effectiveness and Performance of the Web Channel at the Top U.S. Retail Banks." When/Where: Tuesday, April 13, 2004, 11:00 A.M. - 12:00 P.M. PDT PDT abbr. Pacific Daylight Time PDT Pacific Daylight Time PDT n abbr (US) (= Pacific Daylight Time) → hora de verano del Pacífico PDT . For more information or to register, go to: http://www.mindfabric.com/newsevents/news_pressrel_041304.jsp About Mindfabric Providing a New Way to Serve,(TM) Mindfabric optimizes customer service interactions between companies and their customers. Mindfabric's innovative customer interaction solutions use natural language understanding, business rules, and advanced analytics capabilities to understand and respond to user intent. This patented technology allows companies to expand the capabilities of their existing customer service solutions while reducing costs and driving new revenue opportunities. Based in San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif., Mindfabric is privately owned. For more information on Mindfabric, go to www.mindfabric.com. |
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