ADVISORY/IBM, Siebel Systems and Support.com Host an Online Seminar to Discuss 'Best Practices' for Industry-Leading Support Automation.News/Assignment Editors & High-Tech high-tech also hi-tech adj. Informal Of, relating to, or resembling high technology. high-tech Adjective same as hi-tech Adj. 1. Writers ADVISORY...for Tuesday Tuesday: see week. (Nov. 13) --(BUSINESS WIRE)
WHAT: IBM, Siebel Systems, and Support.com join together
via an online, seminar to share real life examples
of how Support Automation is changing the way
today's leading companies service their customers
and employees.
Whether the need is customer, employee or partner
service and support, automating the process has
become essential to businesses that wish to not only
reduce costs but also drive customer satisfaction.
WHO: Dan Salinas
Product Manager - Virtual Help Desk
IBM Global Services
Andy Wu
Sr. Product Manager - Service Products
Siebel Systems
Gary Zilk
Sr. Product Marketing Manager
Support.com
Presenters will Discuss Support Automation Best Practices to:
-- Reduce calls through personalized self-service
-- Provide proactive problem resolution
-- Improve the effectiveness of support personnel and reduce call
times through automated assisted service
-- Scale companies' support solutions efficiently to meet
changing demands of the enterprise
WHEN: Date: Tuesday, November 13, 2001
Time: 11:00 am PDT
To Join the Web seminar, visit:
http://www.regsvc.com/support1113
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