ADVISORY/Help for the Help Desk: Learn to Successfully Implement a Remote Problem-Resolution Strategy in LANDesk Software's June 18 Webinar.Business Editors/High-Tech Writers ADVISORY...for Wednesday (June 18) --(BUSINESS WIRE) "I need help! My network crashed, my desktop is frozen and I can't check my email!" If you manage a helpdesk, conversations like these are a daily occurrence. LANDesk Software invites interested media, analysts and IT management to participate in an online Webinar to discuss how helpdesks can better serve their users and reduce costs by implementing a remote problem-resolution strategy. Discussion will focus on the vital components of an effective helpdesk solution including secure remote control with instant access to real-time system information; remote diagnostics Vehicle Diagnostics Vehicle diagnostics enables a mechanic to diagnose the exact mechanical condition of the vehicle and its systems and components. Remote Diagnostics enables to perform such diagnosis without requiring the vehicle to physically be present for checkup. and training tools including chat, bidirectional The ability to move, transfer or transmit in both directions. file transfer, remote execute and reboot To reload the operating system, which restarts the computer. See boot. (operating system) reboot - (From boot) A boot with the implication that the computer has not been down for long, or that the boot is a bounce intended to clear some state of wedgitude. See warm boot. and screen draw; on-demand technology and firewall-friendly secure SSL (Secure Sockets Layer) The leading security protocol on the Internet. Developed by Netscape, SSL is widely used to do two things: to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. connections for efficient remote support anytime, anywhere. The Webinar will examine how to deploy fast and easy helpdesk support for PCs on a network quickly and cost-effectively without the burden of maintaining client software. After the presentation, LANDesk Software technical experts will be on hand to answer questions and offer their insight on building a bulletproof Refers to extremely stable hardware and/or software that cannot be brought down no matter what unusual conditions arise. See industrial strength. bulletproof - Used of an algorithm or implementation considered extremely robust; lossage-resistant; capable of correctly helpdesk. What: LANDesk Software Remote Problem Resolution Webinar When: Wednesday, June 18, 2003, 1:00 p.m. - 2:00 p.m. EDT Where: Online How: Register now at: http://www.landesk.com/mail/iss/index1.html "The ability to quickly and accurately assess and fix a remote desktop problem is critical to the success of any business," said Mike Hall, vice president of marketing for LANDesk Software. "It is essential that IT administrators have a secure and convenient method that remotely troubleshoots user problems without breaking the bank. LANDesk Software offers a wealth of knowledge for helpdesk managers whether they are starting from scratch or looking to improve their current response times." Media interested in attending the Webinar or speaking with LANDesk Software executives can contact Lisa Astor at 781-684-0770 or landesk@schwartz-pr.com. About LANDesk Software LANDesk Software is the industry leading provider of integrated desktop, server and mobile device management software. LANDesk Software enables thousands of organizations to easily deploy and use end-to-end management solutions. LANDesk Software is headquartered in Salt Lake City, Utah For ships of the United States Navy of the same name, see . Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake, or its initials, S.L.C. , with offices located in the Americas, Europe and Asia, and can be found on the Web at http://www.landesk.com, or by calling 1-800-982-2130. Copyright (C) 2003 LANDesk Software, Ltd. or its affiliated companies Affiliated Companies A situation that occurs when one company owns a minority interest (less than 50%) in another company. Also refers to companies that are related to each other in some way. Notes: An affiliated company is sometimes referred to as a subsidiary. . All rights reserved. LANDesk and Targeted Multicasting are either registered trademarks or trademarks of LANDesk Software, Ltd. or its affiliated companies in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. |
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