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ADVISORY/Experts Available to Discuss Low Ranking for Customer Service in Mobile Phone Service Industry.


Business Editors

ADVISORY...

--(BUSINESS WIRE)

TOPIC: The University of Michigan (body, education) University of Michigan - A large cosmopolitan university in the Midwest USA. Over 50000 students are enrolled at the University of Michigan's three campuses. The students come from 50 states and over 100 foreign countries.  released its customer satisfaction index of 40 industries, listing the mobile phone service industry as the second-lowest in meeting customer satisfaction, according to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 an article by The Associated Press Associated Press: see news agency.
Associated Press (AP)

Cooperative news agency, the oldest and largest in the U.S. and long the largest in the world.
. Consumer complaints ranged from dropped calls to poor customer service. Some mobile phone service providers are making improvements such as enhancing their networks, making billing easier to understand and using bonuses as incentives for providing good customer service. Cable providers were listed as the least successful industry when it comes to customer satisfaction.

EXPERTS: ExpertSource can offer several highly qualified experts to comment on this story:

Joseph Bradshaw Joseph Bradshaw, (1835-21 March 1875), was born in Pettigreen, Dromkeen, County Limerick, was an Irish recipient of the Victoria Cross, the highest and most prestigious award for gallantry in the face of the enemy that can be awarded to British and Commonwealth forces.  is the general manager of WirelessAdvisor.com, a web site he has run for the last five years. You can find any past or present issue on cellular phones or services on the web site. Joe has helped thousands of people educate themselves about wireless phones and services. He can comment on issues surrounding wireless / cellular phones and services, including wireless local number portability "LNP" redirects here. For the airport in Virginia with that IATA code, see Lonesome Pine Airport. For the compound InP, see Indium phosphide.

Local number portability, (LNP) for fixed lines, and full mobile number portability
. WirelessAdvisor.com is an unbiased source for consumer information about wireless phones and services. 732-701-1100, updates@wirelessadvisor.com

Ralph D. McBride, J.D., founder of mindWireless, is an expert on corporate liability issues in relation to wireless and cellular communications. His many years in the corporate / legal field and current involvement in corporate wireless billing management allow him to provide a perspective which is legally based, yet relevant. 713-895-9060, rmcbride@mindwireless.com

Brian McCann Brian McCann may refer to
  • Brian McCann (actor)
  • Brian McCann (baseball player)
 joined Portal Software Portal Software was founded in 1985 as Portal Information Network, one of the first ISPs in the San Francisco Bay Area. It was founded by John Little. The company offered its own interface through modem access that featured Internet email.  in April 2000 and is currently a Senior Manager in the Solutions Marketing organization. Brian is an instrumental member of a team responsible for crafting and evangelizing Portal's strategy and outbound messaging for strategic markets, in particular the wireless market. His 16 years of experience in the high technology industry has spanned different roles in business development, marketing, and engineering, primarily in wireless communications wireless communications

System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data.
. Prior to joining Portal Software, Brian was employed over 5 years as a marketing and technical consultant to several major infrastructure providers and mobile service providers worldwide including BT Cellnet, BellSouth, Northern Telecom, Logica, Motorola, and others. Brian also worked for Motorola in the Cellular Infrastructure Group for over 5 years where he was a key member of the system requirements To be used efficiently, all computer software needs certain hardware components or other software resources to be present on a computer system. These pre-requisites are known as (computer) system requirements and are often used as a guideline as opposed to an absolute rule.  and architecture team guiding the future direction of engineering efforts for network and operational support systems. 630-430-1460, bmccann@portal.com

ExpertSource cannot guarantee the immediate availability of these experts or their familiarity with this specific issue.

ExpertSource provides academic and industry experts to the media at no charge. Journalists are encouraged to submit queries to ExpertSource when seeking experts on specific subjects. An online registration form is available at http://www.businesswire.com/.
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jun 8, 2004
Words:446
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